Lora Maynor
Southfield,MI
Summary
Remote Training, Medical Billing, Customer Service, or Instructional Design
Professional Profile 20 years of combined experience as a Educator, Healthcare Trainer, Software Applications Training Instructor and Business Owner with skills in Instructional Design, Medical Coding and Billing, Consultant to Hospital Enterprises, Ambulatory Physician Practices to support training staff on EMR/EHR’s to meet their training needs using various training methodologies and approaches. Developed and collaborated with Subject Matter Experts (SME) in creating Instructional Design e-learning modules to emphasize process workflows displaying the features and functionality of Power Chart. Instructional Design – Created training manuals to meet corporate guidelines to simplify the learning process. Utilized the Adobe Captivate Application and collaborated with team members to assess the effectiveness of online training materials with focus on technical writing. Instructional Development – Designed instruction for various audiences and developed all aspects of instruction using the proper media. Developed hands-on training modules for remedial students within established and accepted technical writing guidelines
Professional with experience in remote sales lead generation for educational programs, focusing on Medical Billing and Coding. Demonstrated ability to support online marketing initiatives and maintain student databases while conducting administrative workflows. Proven skills in communication and project management through collaboration with educators and students in creative writing, enhancing instructional delivery and event coordination.
Overview
8
8
years of professional experience
Work History
Teacher Assistant-Creative Writing Course
Bradford Academy High School
Southfield, MI
01.2025 - 06.2025
- Students are expected to learn the principles and ground rules for effective writing. They are introduced to fiction and nonfiction authors, required to write poetry and participate in the spoken word onstage performances.
- Working closely with the publisher to establish deadlines, edit and review each committee's accuracy for yearbook publication.
- Plan, coordinate and report current events to parents, faculty and students on upcoming events.
- Supervised students onsite at school premises, ensuring a safe and productive learning environment. Students in Creative Writing are expected to learn script writing, create their own plays and collaborate with classmates on a multitude of communication levels.
- Utilized Microsoft Applications, Google Applications, Zoom, and Book Creator to enhance classroom instruction and communication.
- Assisted in delivering classroom instruction at Bradford Academy High School, enhancing student learning experiences.
- Tools: Microsoft Applications, Google Applications, Zoom, Book Creator
Teacher Assistant-Creative Writing Course.
Bradford Academy High School
Southfield, MI
09.2024 - 06.2025
- Secured financial contributions for yearbook publishing to help reduce the cost of publishing the yearbook.
- Coordinated daily school events for parent engagement in the high school to inform parents of social and academic activities.
- Assisted students with assignments and questions, facilitating daily learning activities.
- Utilized various software tools including Excel, Word, Google Classroom, Zoom, Google Drive, and Book Creator for educational tasks.
- Monitored classroom behavior and reinforced school rules and expectations.
- Supported students with assignments and questions.
- Generated funds to help reduce the cost of publishing the yearbook.
Customer Service/OnStart Advisor Client General Motors (GM)
Teleperformance USA
08.2020 - 09.2020
- Worked remotely to sell Members on purchasing Trial Bundles, enhancing customer engagement. Thrived in a fast-paced environment, consistently meeting sales quotas. Training consisted of learning sales scripts and various software applications. Closed sales and transferred members to support departments for technical assistance. Great High Energy exciting workplace.
- Utilized Word, Skype (Business), VMware, Avaya Phone System, and Google for communication and documentation tasks.
- Resolved account questions using Teleperformance USA service guidelines.
- Document customer interactions in CRM systems and call logs.
- Tools: Word, Skype (Business), VMware, Avaya Phone System, Google
Substitute Teacher- Temporary- Part-Time-Current
Professional Recruiters Group (PRG)
Southfield, MI
09.2019 - 08.2020
- Supervised high school gym class during long-term assignment, ensuring student engagement and safety.
- Utilized Excel, Word, and Google for data management tasks.
- Facilitated classroom instruction as a substitute, collaborating with Professional Recruiters Group for effective placements.
- Supervised high school students during gym class, ensuring safety and engagement. in a gym class during a temporary long-term assignment.
- Directed student behavior through calm redirection and clear expectations, fostering a positive learning environment.
Analyst/Lead Facilitator-Part-Time-Current
Innovative Work Artistry (IWA)
12.2019 - 12.2019
- Analyzed workflow data to support Innovative Work Artistry project planning and review.
- Prepared reports using spreadsheets for Innovative Work Artistry leadership decisions.
- Monitored and recorded project requests for reference and updated records in Innovative Work Artistry systems.
- Generated sales leads and invited students to register for Medical Billing and Coding course remotely. Created online marketing materials and followed up with students seeking information on work-at-home opportunities. Conducted administrative workflows and maintained a database of all students joining IWA.
- Tools: Google Drive, Word, Zoom, Proprietary Training Material
Facilitator/Trainer
Humana Insurance
07.2019 - 09.2019
- Supported trainers as a facilitator and delivered training content on various programs for the Medicare/Medicaid marketplaces.
- Utilized MS Office Suite, Skype, WebEx, SnagIt, and SnipIt for effective communication and documentation.
- Guided group discussions using Humana policies, procedures, and service standards
- Coordinated virtual meetings with cross-functional teams and business partners
- Tools: MS Office Suite 2016, Skype, WebEx, SnagIt, SnipIt
DHMSM-Joint Knowledge Online (JKO) Training Coordinator
Department of Defense
02.2019 - 07.2019
- Completed remote tasks from off-site location, responsible for uploading eLearning modules to the LMS (Learning Management System). Requires detailed analysis of the Instructional Designer or Content Developers eLearning Module and must pass through a series of tests by the Client to be uploaded and placed on the clients LMS JKO Production Domain.
- Employed various tools for efficient module development including HTML, Excel, Skype, Word, and PowerPoint for module development and communication.
- Organized training schedules for Department of Defense personnel training schedules, classrooms, and instructor calendars
- Oversaw training rosters for accurate attendance tracking, attendance records, and completion files
- Revised records in learning management system for accuracy for required courses and certifications
Cerner Trainer- Behavioral Health
State of Indiana
Indianapolis, IN
12.2018 - 01.2019
- Trained trainers on the mIND project. A Cerner state of the art model for Behavioral Health Institutions across the country. Trained many job roles that would then train their End Users. The build and workflow was unique. Delivered a basic training approach for the Anatomy of Windows with a review of their new workflow. Incorporated teach backs to confirm understanding of PowerChart features and benefits tailored to specific job roles.
- Tools: eCoach, PowerChart, and Revenue Cycle, Microsoft Office Suite (Word, Excel)
- Trained state healthcare staff on Cerner workflows and navigation.
- Developed classroom materials for Cerner application support sessions.
- Delivered hands-on instruction for order entry and chart review.
Cerner Ambulatory Support (ATE) At the Elbow Support
St. Francis Hospital-Ambulatory
Columbus, GA
11.2018 - 11.2018
- Responsible for supporting several Clinics within the St. Francis Butler Pavilion. Both Front Office and Back Office were supported. Job roles supported were Registration and Scheduling Clerks (Front Office) Medical Assistants and Nurses in the Back Office and Triage Department. Ensured the correct insurance information was being captured, redirecting staff to use the appropriate applications to document updated patient information. Troubleshooting hardware and software issues, communicating roadblocks to an efficient registration at the Command Center and providing overall At the Elbow support for a successful transition to the EMR.
- Developed training materials for St. Francis staff on PowerChart and Revenue Cycle processes.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cerner Ambulatory Support (ATE) At the Elbow Support
St. Lukes Hospital-Ambulatory
Chesterfield, MO
10.2018 - 11.2018
- Conducted onsite support to Medical Assistants in the Front Office and Physicians and Medical Assistants in the Back Office. The Front Office was supported with Registration and Scheduling which helped to eliminate the bottleneck that typically occurs during the first few weeks of Go-Live. The Back-Office work primarily consisted in working with the Physicians to help with their documentation, locating lab results, creating debriefing reports, as well as addressing basic functionality questions.
- Created training guide for St. Luke's Intranet, covering MS Word, MS Excel, PowerChart, and Revenue Cycle.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cerner Trainer
Northside Hospital
Atlanta, GA
08.2018 - 09.2018
- Conducted onsite training for hospital end-users on unique workflows specific to their departments and job roles.
- Developed training guide for Northside hospital staff, Simulations designed by the Break Away Group
- Trained Northside Hospital staff on Cerner workflows and daily charting tasks.
- Delivered classroom and one-on-one Cerner training for clinical and administrative users.
- Supported Northside Hospital go-live sessions for Cerner system adoption.
Remote- Advocate Coach-Military Sector
Department of Defense (DoD)
Tacoma, WA
11.2017 - 03.2018
- Madigan Hospital's Emergency Department, Urgent Care, Trauma, Registration. Supported implementation for 3 weeks, assisting physicians assistants in urgent care, physicians, and residents in ED by enhancing registration, triage, and nursing processes. Patient population consisted of Military Personnel as well as the surrounding Civilian population from localities.
- Provided assistance with PowerChart software to streamline patient records management., MS Word, FirstNet
- Coached Department of Defense service members on fitness and readiness goals.
- Developed training plans aligned with DoD standards and mission requirements.
- Monitored participant progress through assessments and feedback sessions.
Healthcare Screening Consultant
Blue Horseshoe
Plymouth, MI
03.2018 - 03.2018
- Communicated with over 200 candidates for Go-Live assignment to eliminate cloning activities in EMR/EHR healthcare arena.Created various forms to help colleagues to conduct the vetting process in a more efficient manner. Reviewed candidate files and resumes to enhance the onboarding process. Turnaround time has decreased from 4 days to 2 days to get candidates in the pipeline This project is slated to go through the end of May 2018
- Tools: Microsoft Word, Excel, Google Hangouts, Skype, Zoom, WebEx
- Supported supply chain consulting engagements for Blue Horseshoe client implementations.
- Gathered business requirements during client workshops and process interviews.
- Documented workflow gaps and proposed system improvements for warehouse operations.
STEM (Science, Technology, Engineering, Math) Teacher
Bradford Academy High School
Southfield, MI
09.2023
- Introducing high school students to Computer Science/Technology. We are using the Python Application and teaching students about the coding and programming options available to them. The United States is taking a very aggressive role in making sure underrepresented students are getting the exposure required to move to the next level of attending a collage or a trade school. Every concept and lesson students encounter this year should help the students develop the skills necessary to compete in the digital job market.
Teacher Assistant-Reading Department
Bradford Academy High School
Southfield, MI
09.2022
- I also work with the SPED (Special Education) Departments to adhere to the States Common Core Requirements. This calendar year I also taught fundamentals of Technology the first semester to help students understand how technology effects every aspect of their existing lives and future career aspirations.
- Students in the Reading Department worked on authoring their own books for publication. This 2nd semester they are writing a magazine and incorporating the Common Core Standards for literacy with high school students. I work with the Reading Specialist to assist the students with their books and magazines.
- Tools: Excel, Word, Google Classroom, Zoom, Google Drive, Book Creator
Substitute Teacher-Long Term 11th Grade English Teacher in ELA Department-Current
Professional Recruiters Group (PRG)
Southfield, MI
09.2020
- I am currently working under the Choice Schools umbrella. I am Responsible for teaching 11th Grade English. This is a temporary long-term assignment. Collaborating with colleagues in the ELA (English Language Arts) and SPED (Special Education) Departments to adhere to the States Common Core Requirements.
- Tools: Excel, Word, Google Classroom, Zoom, Google Hangout
Implementation Consultant
McClaren Hospital
Lansing, MI
06.2018
- Registration and Scheduling both Ambulatory and Inpatient settings. ATE (At the Elbow) Support with registering patients.
- PowerChart, AppBar, Schapps Book, Microsoft Excel
Learning and Development Training Consultant
Fairfield Hospital
Lancaster, OH
02.2018
- Conducted Classroom Training for various job roles on the Cerner Electronic Medical Record within the hospital setting. Facilitated the Subject Matter Experts (SMEs) with the delivery of their workflows and delivered and graded assessments to the End-User. Assisted as a Proctor for Cerner Solutions and coached the End-User in remedial training Lab Activities as time permitted.
- PowerChart, FirstNet, PharmNet, PathNet
Advocate Coach Trainee
Cerner Headquarters
Kansas City, MO
09.2017
- 3 weeks of training in all major specialties of Power Chart comprised of the views for Acute Care, Ambulatory and the Emergency Department. Training consisted of intense review and assessments of the Anatomy of PowerChart with emphasis placed on the workflows of each of these departments. Required to do Teach backs to be able to articulate to end-user the functionality of the features and how their job role was directly impacted with locating and charting on the correct patient, correct encounter, and the precise documentation required for Diagnosis and CPT (Current Procedural Therapeutic) codes for reimbursement.
- PowerChart Help, MS Word, FirstNet
Implementation Consultant
Atlanticare-Geisinger Health System
Atlantic City, NJ
07.2017
- Labor and Delivery. Supported Elbow 2 Elbow Anesthesiologist and CRNAs on documenting various procedures for billing and legal purposes. The documentation comprised procedures such as Epidurals, Spinals, C-Sections, Demised Births, and a host of other procedures to ensure correct documenting by clinicians. Limited opportunities existed to assist with Nursing Staff and their documenting responsibilities to complete the patients medical record.
- PowerChart, PowerNote, SurgiNet, (SA Anesthesia).
Implementation Consultant Sub-Contractor
BHSM-West Kendall Hospital
Miami, FL
05.2017
- Main Operating Room, which was comprised of Intra-Op support to Surgeons, Anesthesiologist, CRNAs, Surgical Nurses. Support was also provided to the PACU, Pre-Op, Post-OP. Also worked as phone support in the Call Center, solving educational problems over phone, assigning ticket numbers to unresolved issues and routing to appropriate team.
- PowerChart, PowerNote, SurgiNet (SA Surginet) Schedule Book, Care IView
Implementation Consultant Sub-Contractor
Medical Center Hospital
Odessa, TX
04.2017
- Main Operating Room, which was comprised of Intra-Op support to Surgeons, Anesthesiologist, CRNAs, Surgical Nurses. Support was also provided to the Pre-Op, Post-OP and Holding areas. This assignment required support not only to Surgeons and Anesthesiologist, but also to Nursing. Workflows were followed by documenting in Perioperative View, Case Selection, MAR, IView and I&O, the Activities and Intervention functionality used by nursing enhanced communication to the Physicians when viewing the any of the Summary Tabs, MAR Summary, Perioperative Summary, etc.
- PowerChart, PowerNote, SurgiNet (SA Surginet) Schedule Book, Care IView
Implementation Consultant-Sub Contractor
Baptist Health South Miami Hospital
Miami, FL
03.2017
- Provided Support to both Nursing and Physicians. Nursing support was comprised of Pre-OP, PACU I and II. PACU I was recovery or when the patient was transferred to an Inpatient status and PACU II occurred when the patient was discharged home. We supported Nurses in the Perioperative view, IView, Navigating the Menu Bar, Establishing Relationships with patients, creating patient list, Charting Progress Notes, Reading Form Browser Documentation and Documenting Medication Administration in the MAR (Medication Administration Record) Worked with Physicians to create their Power Notes and Macros.
- PowerChart, PowerNote, SurgiNet, SAM
Trainer-Independent Contractor
University of South Alabama
Mobile, AL
09.2016
- Delivered the new Cerner Millennium Model to USA Clinicians. Conducted Training using a Cross Venue approach. Cross Venue is the new method for training clinicians comprised of both Ambulatory and Inpatient curriculums. This assignment focused on training the Nursing, Provider and Ancillary staff. Functionality training was the focus but understanding Workflow training within various departments was also incorporated. The First Net Application was used to train both ED Nursing and ED Provider. ED Nursing used the Tracking Board, Care Compass, and Interactive View to perform patient care and documentation, while ED Providers used the Launch Pad functionality while documenting in either Power Notes or Dynamic Documentation. Contingent on the clinician's job role, and departmental standards determined the functionality they were required to use. Collaborated with the USA Unity Training Team as needed to assist as a Proctor and conducted Train-The-Trainer for ED Nursing Staff and participated in Super User Week. Performed Business Analyst review and assigned QA Lead for Instructional Design for Physician Providers on the USA Unity Team.
- PowerChart, FirstNet, Microsoft Office Suite (Excel, PowerPoint, Word,), RadNet
Trainer-Independent Contractor
University of Michigan
Ann Arbor, MI
02.2016
- Trainer for Ambulatory Clients. Trained Call Center Agents and Nursing Clinicians on telephony software connecting hard phone to a computer soft phone. Taught University of Michigan protocol, prepared PowerPoint presentation. Standards were established to embrace the upgraded technology in preparation for implementations.
- PowerPoint, Aspect Software, Training Manuals, Tool Tips
Project Manager
M&BTA, LLC
Southfield, MI
10.2015
- Training and Development Company Online Proprietary School providing Soft skills training to Individuals and or staff in businesses seeking certification in Healthcare or Microsoft skills for their new hires or existing staff.
- PowerPoint, Excel, Microsoft Word, Skype
Implementations Consultant
Christiana Hospital
Newark, DE
09.2015
- Emergency Department Coached and Supported Admitting and Consulting Physicians on a New Admit History and Physical Workflow. Supported the Midnight Shift Staff in ED, Medicine and Surgery, Associated
- Tools: Microsoft Word, Excel, Pivot Table, and MS Access, Microsoft SME
Project Manager
M&BTA, LLC
Southfield, MI
08.2015
- Virtual Location/Remote Worked from July 2014 to September 2015 as Project Manager/Coordinator creating Web Design content. Used graphics to create the Go-Daddy Website. Coordinated Training schedule for Trainers, collaborated with Web Designers to create online responsive forms for completion by Independent Contractors. Researched Ambulatory target populations in Southeastern Michigan in the healthcare industry. Primary function was to promote Online Training and establish Internship programs for Medical Coding and Billing Students. Developed the Healthcare process workflows for the Online Training curriculum.
- Microsoft Word, Microsoft Excel, Jot.Form, Smart Draw, Skype
Project Manager
M&BTA, LLC
Southfield, MI
07.2014
- Virtual Location/Remote Developed Marketing Material for Direct Mail Campaign using Instructional Design techniques. Working with SEO consultants to improve rankings on Social Media websites. Created Process Workflows for Staff and Independent Contractors, Collaborated with other Independent Contractors. Created Training Manuals, Tips and Trick Guides for Trainers. Hosted webinars on Web Conferencing protocol techniques for Online Training.
- Microsoft Word, Microsoft Excel, Word Tracker, Graphic Stock, 123RF Graphics
Project Manager
M&BTA, LLC
Southfield, MI
06.2014
- Virtual Location/Remote Developed the infrastructure for a Training and Development Company with an Online Proprietary School. Created process workflows for Trainers, Accounting Department, and Independent Contractors. Responsible for Branding on Software Applications, used instructional design techniques to create Training Manuals, Tips and Trick Guides for Trainers. Hosted webinars on Web Conferencing protocol techniques for Online Training.
- Powerpoint, Microsoft Word, Microsoft Excel, 123RF Graphics
Implementation Support
Christiana Care Health Systems
Newark, DE
05.2014
- Hospital Stroke, Hematology and Oncology Floors. Supported Physicians with Dynamic Documentation, Creating Progress and Procedure Notes respective to their specialities. Also supported Nursing with their workflow and inquires regarding Dynamic Documentation
- PowerChart and Dragon
EMR Consultant
Athens Regional Medical Center
Athens, GA
04.2014
- ED Department and PACU. Supported ED Physicians with Dynamic Documentation, FirstNet adhered to their unique workflow and also assisted in favorites, Power Plans, Train on basic functionality, and address any issues
- Coached functionality and addressed questions from Nursing FirstNet, Tracking Board, PowerChart, Dynamic Documentation and Dragon
Advocate Coach/Trainer -Cerner Support on Implementation
Tomball Regional Medical Center
Tomball, TX
02.2014
- Hospital EHR Just In Time Lab- Available to train physicians one on one, set up favorites, Power Plans, Train on basic functionality, and address any functionality questions from nursing.
- Microsoft PowerPoint handouts, Live Production Domain, Dragon
Advocate Coach/Trainer-Cerner Support on Implementation
Aspire Medical Centers
Scranton, PA
02.2014
- Rehab hospital facility-Trained Physicians, coached Social Work, Nursing and Unit Clerks
- Microsoft Word handouts, Live Production Domain
Trainer -Cerner
Bebe Medical Center
Lewes, DE
01.2014
- Observation of Cerner Trainer. Trained short term classroom training to Super-Users.
- January 2014 Mayo Clinics-Eau Claire-2 weeks Eau Claire, WI
- Position: Advocate Coach/Trainer-Cerner Support
- Environment: Critical Care-Coached Physicians and Nursing
- Tools: Microsoft Word, PowerNotes, PowerChart, IView, Workflow Booklets
Advocate Coach/Trainer-Cerner Support
Mayo Clinics
Menominee, WI
12.2013
- ED, Med-Surge, Critical Care, Family Birthing
- Tools: Microsoft Word, PowerNotes, PowerChart, IView, Workflow Booklets
Trainer/Advocate Coach-Commercial Sector
Cerner Corporation
Kansas City, MO
11.2013
- Implementation support for Ambulatory and Hospital facilities throughout the United States. Participated in a 3-week training program in Kansas City, Missouri to learn the new upgrade to the Cerner Power Chart Application for both (EHR) Ambulatory and (EMR) Hospital based settings. Cerner Headquarters. The CCTP (Cerner Certified Training Program) covered many aspects of the Ambulatory Cerner Application and the use of components from the Ambulatory View and how the MPages provided easy access to the TOC (Table of Contents) menu in Power Chart. The exposure to various job roles and the associated workflows helped provide greater insight on a typical day in an Ambulatory Setting for a Physician, Nurse and other Ancillary job roles using the new MPages. PowerPoint presentations created by Cerner Training Staff, Job Aids created by the Super Users of the Hospitals, Training Manuals at Nursing Stations, Process Flowcharts unique to each Hospital or Clinic workflow. Microsoft Word, PowerPoint, Powerchart, PowerNote,IView, Training Scenarios
Instructional Designer (Virtual), Trainer for ED Physicians and Train-the-Trainer for ED Nursing Support.
Broward Hospital
Ft. Lauderdale, FL
03.2013
- Emergency Department. Tool Tips, Pocket Guides and an eLearning Module was created using Camtasia with Audio. Collaborated with SME and Training Colleagues to prepare eLearning Module.
- Microsoft Word, FirstNet, Tracking Board, Captivate, Camtasia, 123RF Graphics
Instructional Designer (Virtual), Trainer for ED Physicians and Train-the-Trainer for ED Nursing Support.
Broward Hospital
Ft. Lauderdale, FL
03.2013
- Emergency Department. Tool Tips, Pocket Guides and an eLearning Module was created using Camtasia with Audio. Collaborated with SME and Training Colleagues to prepare eLearning Module.
- Microsoft Word, FirstNet, Tracking Board, Captivate, Camtasia, 123RF Graphics
Education
IWA - Medical Billing and Coding - Coursework
Project Management Essentials and Exam Prep -
Schoolcraft College
Livonia, MIMI Department of Defense Transition Workshop -
Wayne State University -
Wayne State University
Detroit, MINational Healthcare Association – Certification - (CMAA & CBCS)
Medical Billing – Certification -
Academy of Health Careers
Madison Heights, MIBachelor of Science - Education
Bowling Green State University
Bowling Green, OHSome College (No Degree) - Medical Billing
National Healthcare Institute
Detroit, MISkills
- Leadership
- Process Management
- Problem Solving
- Project Management
- Team Building
- Communications
- Coaching
- Training Support
- Application Support
- Testing
- Cerner Software
- Technical Writing
- Instructional Design
- Medical Coding and Billing
- Computerized Physician Order Entry (CPOE)
- ADDIE Module
- Adobe Captivate
- Articulate Storyline 360
- Aspect Telephony Software
- Book Creator
- Cerner Care Compass
- Cerner PowerChart
- Cerner Physician InBox/Message Center (CPOE)
- Cerner Launch Pad
- Cerner Dynamic Documentation
- Cerner Millennium
- Cerner IView/Surginet/PowerNote
- Cerner FirstNet
- Cerner Supply Chain
- Google Applications/Google Meet
- Graphics
- HIM (Health Information Management)
- MS Office Suite
- Google Workspace
- Skype
- Snag-It
- Snip-It
- WebEx
- Zoom
- Data analysis
- LMS administration
- EMR training
- Classroom instruction
- Curriculum development
Summary
Remote Training, Medical Billing, Customer Service, or Instructional Design, 20 years of combined experience as a Educator, Healthcare Trainer, Software Applications Training Instructor and Business Owner with skills in Instructional Design, Medical Coding and Billing, Consultant to Hospital Enterprises, Ambulatory Physician Practices to support training staff on EMR/EHR’s to meet their training needs using various training methodologies and approaches. Developed and collaborated with Subject Matter Experts (SME) in creating Instructional Design e-learning modules to emphasize process workflows displaying the features and functionality of Power Chart. Instructional Design: Created training manuals to meet corporate guidelines to simplify the learning process. Utilized the Adobe Captivate Application and collaborated with team members to assess the effectiveness of online training materials with focus on technical writing. Instructional Development: Designed instruction for various audiences and developed all aspects of instruction using the proper media. Developed hands-on training modules for remedial students within established and accepted technical writing guidelines.
Personal Information
Title: Consultant
Timeline
Teacher Assistant-Creative Writing Course
Bradford Academy High School
01.2025 - 06.2025
Teacher Assistant-Creative Writing Course.
Bradford Academy High School
09.2024 - 06.2025
STEM (Science, Technology, Engineering, Math) Teacher
Bradford Academy High School
09.2023
Teacher Assistant-Reading Department
Bradford Academy High School
09.2022
Substitute Teacher-Long Term 11th Grade English Teacher in ELA Department-Current
Professional Recruiters Group (PRG)
09.2020
Customer Service/OnStart Advisor Client General Motors (GM)
Teleperformance USA
08.2020 - 09.2020
Analyst/Lead Facilitator-Part-Time-Current
Innovative Work Artistry (IWA)
12.2019 - 12.2019
Substitute Teacher- Temporary- Part-Time-Current
Professional Recruiters Group (PRG)
09.2019 - 08.2020
Facilitator/Trainer
Humana Insurance
07.2019 - 09.2019
DHMSM-Joint Knowledge Online (JKO) Training Coordinator
Department of Defense
02.2019 - 07.2019
Cerner Trainer- Behavioral Health
State of Indiana
12.2018 - 01.2019
Cerner Ambulatory Support (ATE) At the Elbow Support
St. Francis Hospital-Ambulatory
11.2018 - 11.2018
Cerner Ambulatory Support (ATE) At the Elbow Support
St. Lukes Hospital-Ambulatory
10.2018 - 11.2018
Cerner Trainer
Northside Hospital
08.2018 - 09.2018
Implementation Consultant
McClaren Hospital
06.2018
Healthcare Screening Consultant
Blue Horseshoe
03.2018 - 03.2018
Learning and Development Training Consultant
Fairfield Hospital
02.2018
Remote- Advocate Coach-Military Sector
Department of Defense (DoD)
11.2017 - 03.2018
Advocate Coach Trainee
Cerner Headquarters
09.2017
Implementation Consultant
Atlanticare-Geisinger Health System
07.2017
Implementation Consultant Sub-Contractor
BHSM-West Kendall Hospital
05.2017
Implementation Consultant Sub-Contractor
Medical Center Hospital
04.2017
Implementation Consultant-Sub Contractor
Baptist Health South Miami Hospital
03.2017
Trainer-Independent Contractor
University of South Alabama
09.2016
Trainer-Independent Contractor
University of Michigan
02.2016
Project Manager
M&BTA, LLC
10.2015
Implementations Consultant
Christiana Hospital
09.2015
Project Manager
M&BTA, LLC
08.2015
Project Manager
M&BTA, LLC
07.2014
Project Manager
M&BTA, LLC
06.2014
Implementation Support
Christiana Care Health Systems
05.2014
EMR Consultant
Athens Regional Medical Center
04.2014
Advocate Coach/Trainer -Cerner Support on Implementation
Tomball Regional Medical Center
02.2014
Advocate Coach/Trainer-Cerner Support on Implementation
Aspire Medical Centers
02.2014
Trainer -Cerner
Bebe Medical Center
01.2014
Advocate Coach/Trainer-Cerner Support
Mayo Clinics
12.2013
Trainer/Advocate Coach-Commercial Sector
Cerner Corporation
11.2013
Instructional Designer (Virtual), Trainer for ED Physicians and Train-the-Trainer for ED Nursing Support.
Broward Hospital
03.2013
Instructional Designer (Virtual), Trainer for ED Physicians and Train-the-Trainer for ED Nursing Support.
Broward Hospital
03.2013
IWA - Medical Billing and Coding - Coursework
Project Management Essentials and Exam Prep -
Schoolcraft College
MI Department of Defense Transition Workshop -
Wayne State University -
Wayne State University
National Healthcare Association – Certification - (CMAA & CBCS)
Medical Billing – Certification -
Academy of Health Careers
Bachelor of Science - Education
Bowling Green State University
Some College (No Degree) - Medical Billing
National Healthcare Institute