Lora Pomerville

Resolved conflicts between employees or customers in a professional manner.

• Produced thorough, accurate, and timely reports of necessary opening or closing procedures, and needed operating standards
• Ensured compliance with company regulations, laws, and safety standards.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Properly monitor the lottery area, check for proper ID, and unlock machines to retrieve money.
• Collaborated with senior management to develop operational plans as needed.
• Worked effectively in team environments to make the workplace more productive.

• Delivered goods and services to customers on time, and in excellent condition.
• Continuously meet estimated delivery times.
• Completed customer orders, and collected payment as needed, and/or signatures.
• Maintained a safe driving history.
• Performed activities on time, with accuracy.
• Interacted with customers pleasantly to meet their needs and satisfaction.
• Logged in and out as expected.

• Reviewed prior year's returns for accuracy and completeness before submitting them.
• Filed electronically through approved software programs.
• Organized paperwork for efficient review by senior staff members.
• Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
• As relevant customer service.

Normal Ministerial duties.