Lora Pratt

• Successfully executed multiple events to generate appointments resulting in $1.9 million for our sales team for the 1st half.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Evaluated weekly performance to maintain sales goals and drive productivity levels.
• Informed associates of promotions for marketing efforts to increase sales.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

• Performed MOD duties such as - verifying the vault

-handling customer issues

- opening &. closing the store

• By hitting our Credit goals weekly, our team ended with a 98.6% YTD.
• Annually executed a month long celebration to recognize the front end . Providing a calender of events which included games, prizes, awards and fun.

• Worked with associates to keep bays stocked , cleaned and organized.
• Educated customers and associates about all of the 'At Home Services' that The Home Depot offers,
• Signing up customers for leads and measures.

• Drove sales in the department by getting leads and measures
• Trained new associates by demonstrating excellent customer service
• Worked along side my team members to keep the department packed down
• Had weekly check-Ins with each specialist to ensure processes were followed to close quotes and finalize sales

• Set overall vision and provided team leadership.
• Introduced team contests and goals to enhance productivity and improve employee morale.
• Evaluated employee performance and coached and trained to improve weak areas.
• Weekly rallied our team to get more leads and measures, which resulted in exceeding our sales goal.