Lora Stevens
South Whitley,IN
Summary
Versatile and achievement-oriented professional with a proven track record at Whitko Community Schools, excelling in roles that demand meticulous attention to health and safety regulations and exceptional customer service. Leveraged expertise in food preparation and sanitation procedures to enhance dining quality and efficiency. A dedicated team player known for a positive attitude and resourceful problem-solving, significantly improving operational workflows.
Overview
7
7
years of professional experience
Work History
Assistant Cafeteria Manager
Whitko Community Schools
South Whitley, IN
03.2024 - Current
- Monitored food preparation processes to maintain consistent quality across all menu items.
- Conducted regular safety inspections to ensure compliance with local health codes and regulations.
- Implemented inventory control measures to minimize waste and reduce food costs.
- Oversaw cash transactions, ensuring accurate accounting at the end of each shift.
Cafeteria Cashier
Whitko Community Schools
South Whitley, IN
08.2023 - 04.2024
- Pitched in to help with other tasks and duties to keep cafeteria running smoothly during employee absences.
- Greeted customers with professionalism and welcoming demeanor, generating appreciation for establishment through dedication to service.
- Managed high-volume lunch rushes effectively, maintaining composure under pressure and delivering excellent service consistently.
- Collaborated with team to serve customers with varying needs and urgent requests.
Office Secretary
Pink Callers
Work From Home
02.2022 - 05.2023
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Managed complex scheduling for executive staff, ensuring timely attendance at important meetings.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Eligibility Assistant
Division of Family Resources
Warsaw, IN
01.2022 - 02.2022
- Attended regular professional development workshops to enhance expertise in relevant policies, regulations, software systems, and industry trends.
- Ensured compliance with federal and state regulations by staying up-to-date on policy changes and implementing new procedures accordingly.
- Fostered a positive work environment by collaborating effectively with colleagues, sharing knowledge and resources to ensure team success.
- Collaborated with interdepartmental teams to resolve complex cases, sharing information and resources for the benefit of clients.
- Reduced processing errors by maintaining thorough knowledge of program eligibility requirements and diligently double-checking all application materials.
- Demonstrated adaptability and flexibility in managing fluctuating caseloads, program changes, and shifting priorities as needed.
- Increased client satisfaction by promptly responding to phone calls, emails, and in-person inquiries regarding application status or other concerns.
- Assisted clients with accurate eligibility form, application and document completion.
Quality Control Inspector
KGP Logistics
Warsaw, IN
03.2018 - 01.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Performed visual inspections and non-destructive tests where appropriate.
Education
No Degree - Early Childhood Education
Ivy Tech Community College of Indiana
Warsaw, INHigh School Diploma -
Warsaw Community High School
Warsaw, IN05-2012
Skills
- Food preparation
- Sanitation procedures
- Health and safety regulations
- Food presentation
- Time management
- Data entry
- Positive attitude
- Customer service
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Clerical support
Timeline
Assistant Cafeteria Manager
Whitko Community Schools
03.2024 - Current
Cafeteria Cashier
Whitko Community Schools
08.2023 - 04.2024
Office Secretary
Pink Callers
02.2022 - 05.2023
Eligibility Assistant
Division of Family Resources
01.2022 - 02.2022
Quality Control Inspector
KGP Logistics
03.2018 - 01.2022
No Degree - Early Childhood Education
Ivy Tech Community College of Indiana
High School Diploma -
Warsaw Community High School