Lora Walker
Advance Vision Center
CLAREMORE
1
Certification
27
years of professional experience
Results-driven Medical Office Manager experienced in optimizing operations and enhancing patient care. Delivered consistent outcomes through effective administrative management, scheduling, billing, and compliance, while fostering collaboration among diverse teams. Committed to maintaining strong relationships with stakeholders and adapting to dynamic healthcare environments.
Work History
Medical Office Manager and Medical Billing
17 Years 6 Months- Oversee daily operations of the office by training and mentoring 8 staff members, fostering a collaborative work environment.
- Implemented electronic health record systems to improve patient data management and accessibility.
- Managed all aspects of accounts receivable: insurance claim follow-up (tracked claims, resolved denials and appealed unpaid claims to maximize reimbursement), payment posting and collections of outstanding balances.
- Processed payroll accurately and efficiently.
- Resolved patient inquiries and complaints promptly, enhancing patient satisfaction levels.
- Utilized electronic health record systems to maintain accurate patient information efficiently.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Oversaw accounting, budgeting, and financial reporting.
- Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Assistant Manager
4 Years 10 Months- Led team through effective supervision, training and coaching team members to improve performance, product knowledge and customer services.
- Supported hiring, onboarding and development of new employees.
- Developed staff schedules to optimize coverage during peak hours, enhancing customer service experience.
- Streamlined inventory management processes, improving stock accuracy, shipment processing and reducing discrepancies.
- Performed cash handling, register reconciliation, and end-of-day closing procedures.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Ensured compliance with company policies, safety standards and loss of prevention procedures.
Education
High School Diploma
Skills
Medical billing
Billing processes
Patient communication
Dispute resolution
Software proficiency
Payroll management
Vendor relationships
Time management
Healthcare partnerships
Financial oversight
Conflict resolution
Conflict resolution
Dispute resolution abilities
Strong work ethic
Certification
Billing and Coding
Interests
I am a Mimi to two wonderful grandchildren and enjoy spending time with them at church
the zoo
any water parks and at home.
I participate in low-impact exercises to strengthen core muscles.
Cooking
Gardening
I enjoy helping others and giving back to the community.
I love everything that has to do with family and friends.
Timeline
Medical Office Manager and Medical Billing
Advance Vision Center
01.2009 - CurrentRead More
Assistant Manager
Bath and Body Works
03.1999 - 01.2004Read More
Skiatook High School
High School Diploma
Read More