Loraine Anderson

• Build and maintain strong relationships with key decision makers, acting as the primary point of contact for all operational related matters.
• Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Establish clear communication channels between clients and internal teams, ensuring seamless project execution, serving as a liason for project related requests.
• Leveraged CRM tools to maintain accurate records of client interactions and transactions.
• Enhanced client engagement through ensuring monthly/quarterly updates on payment network are provided.
• Troubleshoot complex payment processing issues and work with technical teams to deliver timely resolutions.

• Managed a high revenue Commercial Mid Market portfolio in partnership with Relationship Managers.
• Served as a primary escalation point of contact for resolving both internal and external concerns.
• Responsibilities included All operational support such as the following: account maintenance,project support, 3rd party liason, ensuring releases/regulatory changes are provided to merchants.
• Stayed current on company trainings.

• Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions such as rate reviews.
• Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with existing clients.
• Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.

Performed customer service duties including inbound and outbound calls.

Review accounts and make necessary changes including address, phone numbers, email addresses.

Pleasantly greeted customers and asked open ended questions to determine

• Managed relationships with newly boarded clients to ensure activation process completes with products such as authorize.net, cybersource, and payeezy.
• Facilitated clear communication between clients and internal teams, resulting in successful project completion.
• Acted as liaison between clients and ISO, ensuring timely resolutions to boarding and provided credentials.
• Coordinated events and meetings for clients, ensuring a professional atmosphere and seamless execution.
• Maintained detailed records of client interactions and transactions for easy reference during future engagements.

Download and apply new programs for merchants to process credit card transactions.

Provide support on various platforms and support independent sales representatives (ISO).

Troubleshoot and train merchants on how to use their terminals.

Used tools specific to different platforms like Nashville, Cardnet to ensure customer satisfaction.