Loraine Aybar
Yonkers,NY
Summary
Experienced healthcare professional with a strong background in clinical coordination, patient relations, and operations. Specializes in improving patient satisfaction, fostering team development, and implementing efficient healthcare solutions. Adept at effectively managing healthcare processes and ensuring optimal patient outcomes. Committed to delivering high-quality care and continuously seeking opportunities to enhance healthcare delivery.
Overview
13
13
years of professional experience
Work History
Patient Coordinator - Executive Services
Mount Sinai Hospital
11.2021 - Current
- Establish and maintain critical executive and corporate relationships, managing a portfolio of over 800 referrals per quarter
- Manage tasks related to patient care, including communication, admissions, and coordination, reducing patient wait times
- Lead training sessions for new team members, developing onboarding materials and checklists, coaching and mentoring employees for continued success
- Interdisciplinary collaboration and coordination with operations for testing, admissions, and improving patient flow efficiency
Patient Liaison - Executive Services
Mount Sinai Hospital
11.2021 - 11.2022
- Planned and scheduled medical visits for clients, ensuring all necessary details and medical records were prepared and available
- Provided in-person support during visits, addressing patient or family requests and arranging private rooms or additional services
- Handled HIPAA paperwork and processed documentation with accuracy and confidentiality
- Coordinated follow-up appointments, provided guidelines for medical records requests, and managed department inquiries efficiently
Patient Service Liaison - International Services
Mount Sinai Hospital
09.2019 - 01.2021
- Ensured all administrative processes met healthcare regulations, achieving a 95% compliance rate in audits
- Acted as the communication bridge between patients, providers, and staff, increasing international patient satisfaction
- Confirmed insurance coverage, processed claims, and clarified benefits, reducing claim rejections
- Provided interpretation during medical consults, increasing consultation efficiency by 80% for non-English speaking patients
Patient Service Liaison - Perioperative Services
Mount Sinai Hospital
09.2015 - 01.2019
- Notified patients and families of procedural delays, resolving 90% of complaints in real time
- Collaborated with nurses, doctors, and managers to resolve patient concerns, reducing escalations by 50%
- Led initiatives to streamline team performance and enhance patient service quality, improving satisfaction scores by 40%
Medical Office Coordinator
Trinity Medical Group
10.2011 - 09.2015
- Oversaw daily office operations, ensuring efficiency and patient satisfaction
- Scheduled appointments, managed patient flow, and maintained records, reducing appointment wait times by 50%
- Created a comprehensive training manual for new hires, reducing training time by 50%
- Served as the primary contact for patients, staff, and vendors, facilitating smooth communication and reducing errors
Education
Master of Health Administration - Health Care Leadership
Capella University
Minneapolis, MNBachelor of Arts - Human Relations
School of Professional Studies, CUNY
New York, NYSkills
- Clinical Coordination
- Patient Satisfaction & Relationship Building
- Healthcare Compliance & Regulations
- Employee Training & Development
- Conflict Mediation
- Operational Support
- Bilingual Communication (English & Spanish)
Languages
Spanish
Native or Bilingual
Software Experience
Microsoft Office Suite | Google Workplace | Outlook | DrChrono | EclinicalWorks | Epic
Timeline
Patient Coordinator - Executive Services
Mount Sinai Hospital
11.2021 - Current
Patient Liaison - Executive Services
Mount Sinai Hospital
11.2021 - 11.2022
Patient Service Liaison - International Services
Mount Sinai Hospital
09.2019 - 01.2021
Patient Service Liaison - Perioperative Services
Mount Sinai Hospital
09.2015 - 01.2019
Medical Office Coordinator
Trinity Medical Group
10.2011 - 09.2015
Master of Health Administration - Health Care Leadership
Capella University
Bachelor of Arts - Human Relations
School of Professional Studies, CUNY
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