Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
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Rebecca Overholt

Belleville,MI

Summary

Dynamic Patient Services professional with extensive experience at Michigan Medicine, excelling in patient scheduling and clinical coordination. Proficient in Epic charting and known for effective communication and attention to detail. Proven ability to enhance patient flow and streamline processes, ensuring optimal care delivery in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Patient Services Intermediate-Heart Catheterization Scheduler

Michigan Medicine
12.2023 - Current
  • Schedule twenty plus catheterization procedures a week in lab on Epic/MiChart.
  • Schedule pre-operative and post-operative appointments before procedures.
  • Coordinate testing and other procedures with catheterization procedures in the cath lab.
  • Schedule post-op follow-up visits after catheterizations.
  • Export Cath images onto discs and send them to other organizations.
  • Check-in procedures for Cath and EP labs.
  • Make patient charts for Cath and EP procedures.

Patient Services Associate Float

Michigan Medicine
01.2023 - 12.2023
  • Check-in and check-out patients in clinic.
  • Coordinated Care reception desk trained.
  • Medical assisting in clinic.
  • Covering catheterization scheduling when needed.
  • Coordinating echocardiograms for inpatient and outpatient.
  • Interacting with patients and doctors within pediatric cardiology.
  • Trained in Epic and MiChart.
  • As a float, would bounce around to whichever positions need covered, and sometimes that was 3 to 4 different positions a day.

Self-checkout Host and Cashier

Walmart
02.2019 - 01.2023

Check out customers efficiently and handle cash and card transactions.

  • Watch and help customers with self-checkout.
  • Look out for any theft occurring in the self-checkout area.
  • Customer Service/Money Services.
  • Follow store policy and make efficient returns.
  • Have access to important customer information for financial services.
  • Cash checks, make money orders, bill pay, send and receive money via MoneyGram, Ria or Western Union.
  • Frontend Services Team Lead for 2 years, managing a staff of forty plus people.
  • Run the entire front end, while ensuring customers get out quickly and smoothly.
  • Organize staff breaks and lunches.
  • Accounting. Morning duties include depositing money and checks from the day before for Brinks pick up, completing accounting paperwork, checking employee attendance and counting the external vault every day.
  • Also, in charge of hiring staff for the front end.
  • I was recently certified and passed Hourly Supervisor Training.

Retail Sales and Merchandise Handler

Cracker Barrel Old Country Store
04.2016 - 10.2018
  • Handles cash transactions and making sure the guest has a proper check out.
  • Organize the cash stand and retail floor to make sure everything is easily accessible to the guest.
  • As merchandise handler, we must memorize and get familiar with all product.
  • Must be fluent in visual displays and making sure it is up to Cracker Barrel standards.
  • Process and organize product as retail truck comes in.
  • Urgent and organized in making sure everything is up to Cracker Barrel standard.

Communication Intern

Michigan House of Representatives Communication Office
01.2015 - 04.2015
  • Wrote press releases for Republican representatives, like Andrea LaFontaine and Daniela Garcia, in Michigan’s house.
  • Archived articles for representatives and updated media lists for the representatives.
  • Updated WordPress website for Republican Caucus and wrote blog posts and articles on issues going on with in the house, like Agriculture Day.
  • Gathered information for stories for writers that worked in the media relations department.

Education

Associate of Science - Nursing

Washtenaw Community College
Ann Arbor, MI
05.2025

Bachelor of Science - Online journalism, cinema studies

Central Michigan University
Mount Pleasant, MI
12.2015

Skills

  • Medical terminology
  • Patient scheduling
  • Clinical coordination
  • Team collaboration
  • Attention to detail
  • Microsoft Office
  • Customer service
  • Epic/MiChart
  • Qgenda
  • Syngo
  • Telephone etiquette
  • Problem-solving
  • Calendar management
  • Schedule verification
  • Computer skills

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Patient Services Intermediate-Heart Catheterization Scheduler

Michigan Medicine
12.2023 - Current

Patient Services Associate Float

Michigan Medicine
01.2023 - 12.2023

Self-checkout Host and Cashier

Walmart
02.2019 - 01.2023

Retail Sales and Merchandise Handler

Cracker Barrel Old Country Store
04.2016 - 10.2018

Communication Intern

Michigan House of Representatives Communication Office
01.2015 - 04.2015

Associate of Science - Nursing

Washtenaw Community College

Bachelor of Science - Online journalism, cinema studies

Central Michigan University