Mintoria Battle
Canton,MI
Summary
Skilled in patient services management with a strong focus on enhancing patient satisfaction and maintaining operational efficiency. Proven abilities in team leadership, problem-solving, and strategic planning have resulted in improved workflow processes. Demonstrated strengths include effective communication, relationship building, and empathetic patient care. Made significant impacts by streamlining administrative procedures and implementing innovative strategies for better health outcomes.
Overview
13
13
years of professional experience
Work History
Patient Services Intermediate
Michigan Medicine-CVC Heart Failure
Ann Arbor, MI
08.2022 - Current
- Proficient at template editing utilizing Michigan Medicine scheduling systems (Epic)
- Trained, supervised, and evaluated staff performance in order to maintain high standards of quality patient care
- Performed administrative duties such as ordering office supplies or managing employee payrolls
- Collaborated with healthcare providers to coordinate treatment plans for individual patients
- Developed and implemented patient service policies and procedures to ensure the highest level of customer satisfaction
- Conducted regular audits to ensure accuracy in medical records maintenance
- Managed daily operations of the patient services department including scheduling appointments, assigning tasks, and ensuring compliance with regulations
- Provided guidance on billing processes and payment options for patients
- Resolved complaints from patients in a timely manner while maintaining positive relationships with them
- Created and maintained accurate records of all patients' visits, treatments, medications, payments, and other relevant information.
Referral Coordinator
IHA PPSC (Pediatric Patient Service Center)
Ann Arbor, MI
09.2021 - 08.2022
- Referral operations at assigned clinics
- Establishing and standardizing systems and procedures for the distribution and use of health information throughout the organization
- Coordinating and referral functions with all other departments
- Monitored patient progress throughout the referral process
- Assisted in training new employees on the organization's policies for making referrals
- Coordinated with external agencies to ensure timely processing of referrals
- Communicated regularly with patients regarding their care plans following a referral
- Performed data entry related to referrals into electronic health record systems
- Adhered to HIPAA regulations when handling confidential patient information
- Created reports on referral activity and outcomes
- Managed daily patient referrals daily through multi-line telephone system.
Medical Receptionist
IHA Pediatrics
Canton, MI
10.2017 - 09.2021
- Patient Registration & Check-out
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Entered insurance, demographics and health history into patient database
- Informed patients of financial responsibilities prior to rendering services
- Verified insurance coverage for appointments and collected co-payments as required.
Medical Receptionist
Garden City Medical Center
Garden City, MI
05.2017 - 10.2017
- Patient Registration & Check-out
- Provided support to patients with insurance policies to help resolve issues/inquires
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Verified insurance coverage for appointments and collected co-payments as required.
Rental Sales Agent
Hertz
Romulus, MI
05.2015 - 10.2015
- Provided excellent customer service
- Exceeded customer service survey above expectations
- Achieved personal sales goals while supporting the goals of team members
- Emphasized on selling and building revenue for the company.
Customer Service Associate, Levi Denim Expert
JCPenney
Westland, MI
06.2011 - 05.2015
- Merchandise recovery
- Cash handling
- Support sales in opening new accounts
- Quick and effective solved customer challenges
- Used new methods to improve customer service.
Shift Supervisor, Baker
Tim Hortons
Westland, MI
01.2013 - 11.2014
- Managed afternoon and midnight shift team members
- Managed the production and quality of products to be sold
- Created team member schedules
- Ordered store supplies
- Afternoon and night audit.
Education
Medical Administration and Billing: Administrative Office Technology -
Dorsey Schools
Wayne, MI06.2017
Certified Nursing Assistant: Health Occupations -
William D. Ford Career Tech Center
Westland, MI06.2011
High School Diploma -
Wayne Memorial High School
Wayne, MI06.2011
Skills
- ETThomas & EPIC
- Basic accounting & bookkeeping
- Anatomy & physiology
- Microsoft Word & Excel
- Medical terminology
- Appointment scheduling
- Patient registration & check-out
- Telephone etiquette
Timeline
Patient Services Intermediate
Michigan Medicine-CVC Heart Failure
08.2022 - Current
Referral Coordinator
IHA PPSC (Pediatric Patient Service Center)
09.2021 - 08.2022
Medical Receptionist
IHA Pediatrics
10.2017 - 09.2021
Medical Receptionist
Garden City Medical Center
05.2017 - 10.2017
Rental Sales Agent
Hertz
05.2015 - 10.2015
Shift Supervisor, Baker
Tim Hortons
01.2013 - 11.2014
Customer Service Associate, Levi Denim Expert
JCPenney
06.2011 - 05.2015
Medical Administration and Billing: Administrative Office Technology -
Dorsey Schools
Certified Nursing Assistant: Health Occupations -
William D. Ford Career Tech Center
High School Diploma -
Wayne Memorial High School
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