Jessica Clayton
Ypsilanti,MI
Summary
A seasoned professional from Michigan Medicine Pediatric Medical Specialties, I excel in team collaboration and HIPPA compliance. Demonstrating effective problem-solving and critical thinking. My expertise in Epic Systems and strong communication abilities drive operational excellence and superior patient care.
Overview
6
6
years of professional experience
Work History
PATIENT SERVICES INTERMEDIATE
Michigan Medicine PEDS Endocrinology
01.2023 - Current
- Act as a liaison between providers, patients and vendors
- Enhanced patient care and efficiency by implementing and streamlining processes, and cultivating professional relationships while processing DME orders
- Process on average 50 prior authorization requests per day, ensuring timely and accurate approvals
- Collaborated with vendors to understand their needs contributing to reduced patient wait times on orders and PAs
- Skilled at working independently and collaboratively in a team environment.
TRAINING COORDINATOR
Michigan Medicine Health Information Technology & Services
01.2022 - 01.2023
- Managed training and room schedules, ensuring seamless operations
- Efficiently processed course requests and executed essential administrative reporting tasks
- Managed and oversaw a high volume of ticket requests using Cornerstone, demonstrating strong organizational capabilities
- Analyzed comprehensive reports and statistical summaries, leveraging data from relevant systems to drive informed decision-making
PATIENT SERVICES INTERMEDIATE
Michigan Medicine MEND Endocrinology
01.2019 - 01.2022
- Forged strong relationships with physicians, Durable Medical Equipment (DME) vendors, and insurance providers, ensuring seamless communication
- Managed device orders efficiently, delivering clear information and timely updates to the team, physicians, and patients, while maintaining a strong commitment to precision and service excellence
Education
Business Administration
Davenport University
Medical Assistant
Ross Medical Education
Learning & Performance Improvement
Skills
- Effective written and verbal communication
- HIPPA Compliance
- Effective problem solving
- Records Maintenance
- Project Management
- Critical thinking
- Epic Systems
- Microsoft Office Applications
- New staff training
- Flexible and adaptable
Timeline
PATIENT SERVICES INTERMEDIATE
Michigan Medicine PEDS Endocrinology
01.2023 - Current
TRAINING COORDINATOR
Michigan Medicine Health Information Technology & Services
01.2022 - 01.2023
PATIENT SERVICES INTERMEDIATE
Michigan Medicine MEND Endocrinology
01.2019 - 01.2022
Medical Assistant
Ross Medical Education
Learning & Performance Improvement
Business Administration
Davenport University
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