Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Pennethy

Ypsilanti,MI

Summary

Experienced with patient care coordination, ensuring seamless service delivery. Utilizes team management skills to enhance operational workflows. Track record of improving patient satisfaction through effective communication and problem-solving.

Overview

3
3
years of professional experience

Work History

Patient Services Intermediate

Michigan Medicine
10.2021 - Current
  • Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
  • Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
  • Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
  • Answered incoming calls, scheduled appointments and filed medical records.

Education

Bachelor of Science - Nursing

Eastern Michigan University
Ypsilanti, MI

Associate of Business Administration -

Washtenaw Community College
Ann Arbor, MI
04-2027

Skills

  • Office management
  • Patient relations
  • Productivity improvement
  • Medical transcription
  • Appointment scheduling
  • Multitasking Abilities

Timeline

Patient Services Intermediate

Michigan Medicine
10.2021 - Current

Bachelor of Science - Nursing

Eastern Michigan University

Associate of Business Administration -

Washtenaw Community College

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Samantha Pennethy