Jodi Huddleston
Britton
Summary
Results-driven individual with a strong background in appointment scheduling and patient record management. Known for excellent attention to detail and enhancing patient engagement through effective communication strategies.
Overview
27
27
years of professional experience
Work History
Patient Services Intermediate
Michigan Medicine Echo Lab
Ann Arbor
02.2020 - Current
- schedule inpatient and outpatient echocardiograms (surface and transesophageal)
- conducted follow-up phone calls to patients to confirm appointment scheduling and improve attendance rates
- sent patient portal messages for scheduling reminders to enhance patient engagement
- work with multiple departments to coordinate same day appointments
- Facilitated the sharing of echo imaging with external facilities to ensure continuity of care.
- transcribed echocardiogram orders from outside facilities to ensure accurate patient records
- Worked on an inpatient and outpatient work queue
Patient Services Associate
Michigan Medicine Department of Radiology
Ann Arbor
12.2017 - 02.2020
- Receive, assist and monitor patients and visitors in the waiting area
- Paged doctor and assisted patient families during consultations to ensure clear communication
- Facilitated quick authorization for CT scan additions within a three-day period to enhance patient scheduling efficiency.
- Check CT scan protocols for completion and accuracy
- Sent patient information to referral coordinators to facilitate timely authorization
- Called and mailed patient itineraries to remind patients of upcoming appointments and preparation requirements
- Send protocol and insurance waiver information to check in staff for same day add on ct scans
Patient Services Assistant
Michigan Medicine Cancer Center
Ann Arbor
08.2013 - 12.2017
- Scheduled and coordinated lab, doctor, and chemotherapy appointments to ensure timely patient care
- Coordinated radiology appointments with healthcare providers to facilitate seamless patient experiences
- Collaborated with multiple departments to coordinate same-day appointments, enhancing patient access to necessary services
Multiple positions held
Eby Brown Company
Ypsilanti
05.2004 - 08.2013
- Customer Service Representative
- Processed accounts receivable
- Entered inventory adjustments, credits, and distributions to maintain accurate stock levels
- Running daily, monthly, period end and year end reports
- Processed and set up telxon calls and orders for efficient tracking
- Back up credit processor
- Data processing
- Managed TOC administrative tasks
Patient Care Tech
Trinity Health SICU
Ypsilanti
02.2003 - 09.2003
- Sterilized patient equipment to uphold infection control standards
- Cleaned patient rooms during and after inpatient stays to maintain a hygienic and comfortable setting
- Prepared patient rooms for incoming patients to ensure a welcoming and safe environment
- Maintain clean hallways throughout the unit
- Cleaned staff locker room, restroom, and shower to maintain hygiene standards.
Multiple positions held
Eby Brown Company
Ypsilanti
06.1999 - 12.2002
- Assisted customers in resolving inquiries and issues, enhancing overall satisfaction.
- Analyzed credit data to support decision-making processes.
- Researched and resolved customer billing and credit issues to ensure accurate financial records.
- Entered customer orders and returns manually, ensuring timely processing and accurate inventory management.
- Researching customer shortages and problems with credits
- Assisted credit processor during peak periods.
- Schedule interviews for potential new hires
- Answer multi line phone
Education
High School Diploma -
Willow Run High School
Ypsilanti06-1999
Skills
- Patient record management
- Healthcare compliance
- Patient communication
- Appointment scheduling
- Customer service
Timeline
Patient Services Intermediate
Michigan Medicine Echo Lab
02.2020 - Current
Patient Services Associate
Michigan Medicine Department of Radiology
12.2017 - 02.2020
Patient Services Assistant
Michigan Medicine Cancer Center
08.2013 - 12.2017
Multiple positions held
Eby Brown Company
05.2004 - 08.2013
Patient Care Tech
Trinity Health SICU
02.2003 - 09.2003
Multiple positions held
Eby Brown Company
06.1999 - 12.2002
High School Diploma -
Willow Run High School