Elizabeth Bridendolph
Reno,NV
Summary
Detail-oriented Surgery Scheduler well-versed in CPT coding, and electronic records management systems. Adept at coordinating documentation, supplies and equipment. Seeking a dynamic role with a growing team where resourcefulness, adaptability and hard work will be valuable. Skilled at scheduling more than 100 procedures each week for a Cardiovascular practice with 6 surgeons. Experienced in verifying coverage, collecting pre-authorizations and processing payments.
Overview
26
26
years of professional experience
Work History
Saint Mary's Catheterization Surgery/Outpatient Scheduler
Saint Mary's Regional Medical Center
Reno, NV
09.2023 - Current
- Communicated with referring providers regarding patient care needs and availability of services.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Resolved any conflicts that occurred during the scheduling process.
- Worked collaboratively with other departments to coordinate efficient workflow processes.
- Monitored wait times to ensure that patients were seen within acceptable time frames.
- Printed daily schedules for physicians, nurses and staff members as needed.
- Answered incoming calls, scheduled patient appointments and confirmed existing appointments.
- Assisted in resolving customer service issues in a timely manner.
- Ensured that all patient demographic information was updated in the system on a regular basis.
- Followed up with patients who missed their scheduled appointments or failed to show up for them.
- Entered data into the electronic medical records system accurately and efficiently.
- Verified patient insurance information prior to making an appointment.
- Collaborated with medical staff to identify and implement scheduling process improvements.
- Assisted in training new schedulers on proper procedures for scheduling appointments.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Developed strategies for improving efficiency within the appointment scheduling process.
- Maintained current knowledge of all relevant policies and procedures related to surgery.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-Authorization.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Prodecure Scheduler-Cardiology\Cardiac Cath Lab
Saint Mary’s Regional Medical Center
Reno, NV
06.2021 - 09.2023
- Worked closely with hospital personnel to ensure accurate scheduling of procedures.
- Identified potential problems in the schedule process before they occurred.
- Utilized electronic health records systems to update patient data and procedure information.
- Created reports detailing trends in procedure scheduling requests from physicians or departments.
- Advised patients about preparation requirements before undergoing a procedure.
- Coordinated patient appointments and ensured accuracy of information in the system.
- Conducted follow-up calls with patients post-procedure for satisfaction surveys.
- Monitored insurance authorizations for procedures to ensure proper billing practices were followed.
- Responded to patient inquiries regarding procedure availability and scheduling.
- Maintained communication with providers, technicians, and other staff members on a daily basis.
- Verified patient eligibility for coverage of services prior to scheduling procedures.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Coordinated appointments with customers and staff members according to availability.
- Assisted patients with canceling and rescheduling appointments.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Informed patients regarding needed medical tests and procedures.
- Instructed patients regarding how to prepare for appointments.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
- Answered phone calls and took messages for staff members.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled and confirmed patient appointments and consultations.
- Arranged hospital admissions for patients as required.
- Processed cancellations and reschedules within required timeframes.
Surgery Scheduler
Vein Nevada
Reno, NV
07.2019 - 06.2020
- Checked patient insurance and collected pre-authorizations from providers
- Gathered current medical information and reviewed histories to gather details for surgeons
- Exhibited exceptional attention to detail
- Distributed treatment and procedural information to patients
- Interviewed patients to collect medical information and insurance details
- Addressed, documented, and responded to incoming and outgoing calls and correspondence
- Created and maintained accurate and confidential patient files
- Called patients to schedule Vein surgery appointments, consistently double-checking information and availability
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy surgery office with 1 provider
- Managed physician calendar, including scheduling patient appointments and procedures
- Updated patient financial information to ensure accuracy
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Prepared and sent financial statements to support bookkeeping functions.
Cardiovascular/Cath Lab Scheduler
Saint Mary's Regional Medical Center
Reno, NV
03.2012 - 07.2019
- Checked patient insurance and collected pre-authorizations from providers
- Gathered current medical information and reviewed histories to gather details for surgeons
- Exhibited exceptional attention to detail
- Distributed treatment and procedural information to patients
- Addressed, documented, and responded to incoming and outgoing calls and correspondence
- Created and maintained accurate and confidential patient file
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Cardiovascular office with 6 providers
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
- Scheduled future admits for patients and Cardiac Pulmonary Rehab appointments.
Authorizaton/Insurance Verficiation
Saint Mary's Regional Medical Center
Reno, NV
03.2008 - 03.2012
- Earned reputation for good attendance and hard work
- Improved customer satisfaction by finding creative solutions to problems
- Followed-up with insurance companies and individuals to resolve discrepancies
- Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients
- Maintained high level of professionalism when speaking to doctors and insurance companies
- Clarified patient inquiries and questions to update patient account information in computer system
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures
- Gathered data to formulate appropriate replies for information requests
- Explained eligibility details and affordability options to patients with kindness and respect
- Called applicants to set up appointments and explain benefits processes
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information
- Retained strong medical terminology understanding in effort to better comprehend procedures
- Checked documentation for appropriate coding, catching errors and making revisions.
Dietary Clerk/Lead Hostess
Saint Mary's Regional Medical Center
Reno, NV
02.1999 - 03.2004
- Assisted Dietary Hostesses with meal prep for 100 to 200 daily meals, following strict sanitation and food handling guidelines
- Served specific meals to patients with special dietary needs with accuracy and speed
- Helped patients with special needs eat meals with kindness and patience
- Managed inventory of dining room products, including condiments, linens and flatware
- Supported serving staff in delivering accurate and well-presented food orders
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Restocked condiments and drink station supplies to maintain customer satisfaction
- Calculated nutritional requirements to assess adequacy of diet and nutrition support
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities
- Developed and oversaw preparation of specialized diets.
Radiology Scheduler
Saint Mary's Regional Medical Center
Reno, NV
03.2004 - 03.2008
- Collected patient history data from electronic records and patient interviews to assess previous and current concerns
- Organized supplies and restocked work areas for maximum efficiency
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Earned reputation for good attendance and hard work
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Recognized by management for providing exceptional customer service
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations
- Obtained Labs and double-checked orders for procedures.
Education
Accounting And Business Management -
Montana State University - Bozeman
Bozeman, MTTicketing And Reservations Certification -
McConnell Travel School
Minneapolis, MNGED -
Bozeman Senior High School
Bozeman, MTSkills
- Office workflow support
- CPT coding expertise
- Insurance pre-certifications
- Planning and coordination
- Customer service
- Organization
- Problem resolution
- Telephone headset mastery
- Outbound calling
- Account inquiry resolution
- Data confirmation
- Multiline phone system proficiency
- High-volume call reception
- Insurance billing
- Safety procedures
- Telephone etiquette
- Referral Verification
- Medical Terminology
- Attention to Detail
- Problem-Solving
- Customer Service
- Current Procedural Terminology (CPT)
- Precertification requirements
- Organization skills
- Cross-training skills
- Appointment Scheduling
- Insurance Verification
- Data Entry
- Patient Scheduling
- HIPAA Compliance
- Self Motivation
- Patient Referral
- Continuous Improvement
- Teamwork and Collaboration
- Adaptability
Timeline
Saint Mary's Catheterization Surgery/Outpatient Scheduler
Saint Mary's Regional Medical Center
09.2023 - Current
Prodecure Scheduler-Cardiology\Cardiac Cath Lab
Saint Mary’s Regional Medical Center
06.2021 - 09.2023
Surgery Scheduler
Vein Nevada
07.2019 - 06.2020
Cardiovascular/Cath Lab Scheduler
Saint Mary's Regional Medical Center
03.2012 - 07.2019
Authorizaton/Insurance Verficiation
Saint Mary's Regional Medical Center
03.2008 - 03.2012
Radiology Scheduler
Saint Mary's Regional Medical Center
03.2004 - 03.2008
Dietary Clerk/Lead Hostess
Saint Mary's Regional Medical Center
02.1999 - 03.2004
Accounting And Business Management -
Montana State University - Bozeman
Ticketing And Reservations Certification -
McConnell Travel School
GED -
Bozeman Senior High School
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