Pharmacy Clerk
Darin Fleming Jr
Kaiser Permanente
Manteca,CA
14
years of professional experience
2
Certifications
Versatile and detail-oriented professional with extensive experience in healthcare administration, surgical scheduling, patient services, laboratory operations, pharmacy support, and customer service. Skilled in coordinating complex schedules, managing high-volume workloads, maintaining accurate records, and collaborating across departments to ensure efficient daily operations. Background includes clinical support, phlebotomy, emergency department administration, and front-office responsibilities. Recognized for strong communication, problem-solving, adaptability, and the ability to deliver exceptional service in fast-paced environments. Certified Phlebotomy Technician I (CPT-1) with a commitment to professionalism, accuracy, and operational excellence.
Work History
Surgery Scheduler
6 Months- Complex Scheduling & Calendar Management: Manage high-volume surgical scheduling, coordinate physician and operating room availability, resolve scheduling conflicts, and efficiently process cancellations and rescheduling requests.
- Administrative Operations & Coordination: Coordinate daily administrative functions, process surgical scheduling requests, maintain accurate documentation, and streamline departmental workflows to support efficient healthcare operations.
- High-Volume Workload Management: Prioritized competing deadlines, managed multiple scheduling requests, coordinated patient communications, and maintained accuracy in a fast-paced healthcare environment.
- Customer Service & Patient Relations: Managed patient inquiries, communicated surgical appointment details, addressed concerns, and ensured positive patient experiences.
- Problem-Solving & Conflict Resolution: Identified scheduling discrepancies, resolved patient concerns, and implemented solutions to minimize delays and maintain service quality.
- Data Entry & Electronic Record Management: Maintain and update confidential patient records, process surgical orders, and ensure accurate data entry within electronic medical record systems while adhering to HIPAA regulations.
- Cross-Functional Team Collaboration: Collaborate with physicians, nursing staff, and administrative departments to coordinate surgical procedures, improve communication, and ensure seamless daily operations
Pharmacy Clerk
3 Years- Managed pharmacy inventory through efficient ordering and stocking processes, ensuring essential supplies consistently available.
- Managed pharmacy inventory through efficient ordering and stocking processes to ensure availability of essential supplies.
- Coordinated with team members to enhance daily pharmacy operations, improving workflow and service delivery outcomes.
Emergency Department Clerk
2 Years 10 Months- Entered patient data into electronic health record system, facilitating accurate documentation of medical history.
- Collaborated with healthcare team to improve patient customer service experiences, ensuring timely and effective care.
- Supported clinical staff by obtaining necessary signatures on patient care forms, streamlining administrative processes.
Environmental Services Housekeeper
1 Year- Executed cleaning, sanitization, and organization of facility to minimize germ transmission and maintain health standards.
- Executed cleaning, sanitization, and organization of facility, minimizing germ transmission and ensuring compliance with health standards.
- Adhered to safety guidelines, ensuring a secure environment for staff and visitors.
Teleservice Representative
2 Years- Handled inbound calls from members about health services, ensuring accurate information delivery.
- Facilitated appointment scheduling and rescheduling for members, enhancing access to healthcare services.
- Addressed member concerns by collaborating with medical staff and departments for effective resolutions.
Environmental Services Housekeeper
1 Year- Oversaw safe usage of chemical cleaners to prevent inhalation and spillage, protecting staff and clients from chemical hazards.
- Maintained organized work areas, ensuring compliance with safety regulations and fostering a safe environment.
- Collaborated with coworkers to resolve product and service issues, improving team cohesion and service delivery.
Pharmacy Clerk
11 Months- Coordinated with healthcare team to ensure timely medication delivery, supporting effective patient treatment.
- Managed inventory and restocked medications, ensuring consistent availability of essential supplies.
- Provided friendly customer service, contributing to positive client interactions at pharmacy counter.
Lab Assistant
1 Year- Managed lab work accurately, ensuring compliance with regulatory and operational standards.
- Assisted with laboratory procedures and protocols, improving overall healthcare delivery.
- Collaborated with medical staff to implement patient care initiatives, enhancing outcomes.
Receptionist
1 Year- Welcomed patients and visitors, creating positive first impressions.
- Scheduled appointments using electronic health record software, optimizing patient access to services.
- Responded to patient inquiries and resolved concerns, contributing to overall patient satisfaction.
- Addressed patient inquiries and resolved concerns to enhance patient satisfaction.
Environmental Services Housekeeper
2 Years- Ensured cleanliness in patient rooms and common areas, promoting a safe environment for patients and staff.
- Operated cleaning equipment and supplies, ensuring high hygiene standards throughout facility.
- Followed safety protocols when handling chemicals and waste materials during cleaning tasks.
- Coordinated with healthcare staff to fulfill specific cleaning requirements and maintain adherence to schedules.
Education
High School Diploma
Certified Phlebotomy Technician - Phlebotomy Program
Skills
Surgical scheduling
Patient scheduling
Surgical procedure coordination
Electronic health records
Patient intake management
Patient identification
Team collaboration
Interpersonal communication
Patient support
HIPAA compliance
Data entry
Patient registration
Appointment coordination
Medical records
Front office operations
Calendar coordination
Insurance verification
Attention to detail
Customer service
Problem solving
Clear communication
Maintaining confidentiality
Data entry proficiency
Calendar management
Documentation scanning
Copay collecting
Following up with patients
Patient coordination
Checking in patients
Office workflow support
Verifying insurance
Office administration
Patient relations
Payment collection
Teamwork orientation
Updating charts
Scheduling expertise
Schedule coordination
Obtaining authorizations
Answer telephones
Professionalism
Data management
Professional demeanor
Outpatient procedures
Basic life support for health care providers (BLS)
Heartsaver first aid CPR AED (first aid CPR AED)
Keyboarding
Bookkeeping
Office reception
Problem-solving abilities
Patient consent verification
Documentation review
Prescription refills
Active listening
Medical records verification
Records management
Confidentiality
Multitasking Abilities
Venipuncture and Capillary Blood Collection
Patient Identification and Specimen Verification
Specimen Labeling
Handling
and Processing
Infection Control and OSHA Safety Compliance
Patient Care and Communication
Electronic Medical Records (EMR) and Documentation
Laboratory Procedures and Medical Terminology
Certified Phlebotomy Technician I (CPT-1)
Certification
Certified Phlebotomy Technician (CPT) ~ Issued 02/2025 - Expires 02/2027
Timeline
Surgery Scheduler
Kaiser Permanente
05.2026 - CurrentRead More
Futuro Health
Certified Phlebotomy Technician from Phlebotomy Program
08.2025 - 10.2025Read More
Pharmacy Clerk
Kaiser Permanente
11.2023 - CurrentRead More
Emergency Department Clerk
Kaiser Permanente
01.2021 - 11.2023Read More
Environmental Services Housekeeper
Kaiser Permanente
01.2020 - 01.2021Read More
Teleservice Representative
Kaiser Permanente
01.2018 - 01.2020Read More
Environmental Services Housekeeper
Kaiser Permanente
01.2017 - 01.2018Read More
Pharmacy Clerk
Kaiser Permanente
01.2017 - 12.2017Read More
Lab Assistant
Kaiser Permanente
01.2016 - 01.2017Read More
Receptionist
Kaiser Permanente
01.2015 - 01.2016Read More
Environmental Services Housekeeper
Kaiser Permanente
01.2013 - 01.2015Read More
Merrill F. West High School
High School Diploma
05.2010Read More