Erika McFarlin
Piedmont,SC
Summary
Experienced professional in healthcare scheduling and patient coordination. Strong expertise in insurance verification, referral tracking, and optimizing workflows to improve patient care. Committed to delivering exceptional service and minimizing wait times for surgical procedures.
Overview
19
19
years of professional experience
Work History
Surgery Scheduler
Prisma Health
Greenville, SC
06.2025 - Current
- Skilled in verifying insurance authorizations, and ensuring compliance with regulatory requirements.
- Proficient in coordinating with surgeons, nurses, and patients to ensure seamless communication and workflow.
- Committed to enhancing patient experience by providing timely updates, and minimizing wait times for surgical procedures.
- Demonstrated ability to handle high-volume scheduling in fast-paced healthcare environments, while maintaining accuracy.
Referral Coordinator
Prisma Health
Greenville, SC
05.2024 - Current
- Proficient in scheduling appointments, tracking referrals, and ensuring timely follow-ups to improve patient care and satisfaction.
- Strong attention to detail, ensuring that all referral information is accurate and compliant with healthcare regulations.
- Expert in verifying insurance coverage, and authorizations to facilitate timely referrals and patient care.
Medication Tech
Foothills Retirement Community
Easley, SC
10.2022 - Current
- Compassionate and detail-oriented Medication Technician with 10 years experience in administering medications and managing patient care.
- Strong communication skills with patients, families, and healthcare teams to provide optimal care.
Patient Service Representative
Prisma Health
Greenville, SC
02.2022 - Current
- Skilled in verifying insurance authorizations and ensuring compliance with regulatory requirements.
- Proficient in coordinating with surgeons, nurses, and patients to ensure seamless communication and workflow.
- Committed to enhancing patient experience by providing timely updates and minimizing wait times for surgical procedures.
- Demonstrated ability to handle high-volume scheduling in fast-paced healthcare environments while maintaining accuracy.
- Proficient in scheduling appointments, tracking referrals, and ensuring timely follow-ups to improve patient care and satisfaction.
- Strong attention to detail, ensuring that all referral information is accurate and compliant with healthcare regulations.
- Expert in verifying insurance coverage and authorizations to facilitate timely referrals and patient care.
- Responsible for complete and accurate patient registration, pre-certification, charge capture and accurately coding diagnoses given by physicians.
- Checks in patients, verifies and updates necessary insurance information in the patient accounting system.
COVID Testing Associate
Brightstar Healthcare
Greer, SC
11.2021 - 02.2022
- Performs nasopharyngeal and oral pharyngeal swabs for laboratory testing.
- Communicates with patients about the testing process and quarantine recommendations.
- Under the direction of medical providers, assists with notifying patients of test results.
- Immediately notify the Provider of medical emergencies or of patients suspected of experiencing respiratory distress.
- Assists with scheduling patients for COVID-19 testing.
Certified Nursing Assistant
Cascades Verdae
Greenville, SC
01.2015 - 02.2021
- Monitoring vital signs and reporting changes in patient conditions to nursing staff promptly.
- Assists patients with daily living activities and maintaining their dignity and comfort.
Bookkeeper/Cashier
Bi-Lo
Greenville, SC
08.2006 - 01.2015
- Skilled in cash handling and ensuring accurate daily transactions as a cashier.
- Demonstrated ability to work independently and as part of a team in fast-paced environments.
- Greeted customers and provided them with excellent customer service.
- Accurately balancing cash deposits and safe.
- Maintaining an accurate record of financial transactions.
- Account reconciliation to assert the accuracy of transactions.
Education
NURSING ASSISTANT CERTIFICATION -
Ignite Healthcare
Greenville, SC08.2014
High School Diploma -
Southside High School
Greenville, SC05-2008
Some College (No Degree) -
Greenville Technical College
Greenville, SCSkills
- Communication
- Multitasking
- Problem solving
- Documentation
- Customer service
- scheduling
- Time management
- Teamwork
- Administration
- Insurance verification
- Surgical scheduling
- Patient communication
- Appointment scheduling
- Team collaboration
- Problem solving
- Documentation scanning
- Checking in patients
- Verifying insurance
- Insurance pre-certifications
- HIPAA compliance
- Payment collection
Timeline
Surgery Scheduler
Prisma Health
06.2025 - Current
Referral Coordinator
Prisma Health
05.2024 - Current
Medication Tech
Foothills Retirement Community
10.2022 - Current
Patient Service Representative
Prisma Health
02.2022 - Current
COVID Testing Associate
Brightstar Healthcare
11.2021 - 02.2022
Certified Nursing Assistant
Cascades Verdae
01.2015 - 02.2021
Bookkeeper/Cashier
Bi-Lo
08.2006 - 01.2015
NURSING ASSISTANT CERTIFICATION -
Ignite Healthcare
High School Diploma -
Southside High School
Some College (No Degree) -
Greenville Technical College
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