Dominique Portlock
Las Vegas
Summary
Permanently located in Las Vegas, Nevada, I am a detail-oriented, positive, professional with excellent communication, interpersonal, and creative thinking skills, aiming to fill the vacancy at your company.
Overview
5
5
years of professional experience
Work History
Surgery Scheduler
UNLV Medicine
05.2024 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Scheduler
Comprehensive Cancer Centers of Nevada
09.2023 - Current
- Monitored and maintained accuracy of all patient scheduling.
- Established enduring strong professional bonds with team members, clients, and their families.
- Oversaw the handling of provider's inbound calls and messages.
- Ensured compliance with HIPAA to protect patient privacy.
- Skilled in managing Athena/Centricity and TouchWorks.
Patient Service Representative
Sharp Rees Stealy Medical Group
01.2022 - 08.2023
- Welcomed and registered over 100 patients each day.
- Scheduled follow-up appointments in accordance with physician guidelines.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations during check-in.
- Supported the interview process for clinical and non-clinical employees.
- Skilled in managing Athena/Centricity and TouchWorks.
Service Greeter
Mossy Nissan Kearny Mesa
09.2019 - 06.2021
- Greeted and processed check-ins for more than 100 guests daily.
- Facilitated training and coaching for staff.
- Aided customers in both rental check-in and check-out processes.
- Managed daily financial transactions for the service team.
Education
Medical Terminology Course -
Grossmont College
12.2020
High School Diploma -
El Cajon Valley High School
06.2014
Skills
- Teamwork
- Communication
- Leadership
- Microsoft Office
Timeline
Surgery Scheduler
UNLV Medicine
05.2024 - Current
Scheduler
Comprehensive Cancer Centers of Nevada
09.2023 - Current
Patient Service Representative
Sharp Rees Stealy Medical Group
01.2022 - 08.2023
Service Greeter
Mossy Nissan Kearny Mesa
09.2019 - 06.2021
Medical Terminology Course -
Grossmont College
High School Diploma -
El Cajon Valley High School
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