Loraine Garson
Garrison,MN
Summary
To: Grand Casino Mille Lacs - Talent Acquisitions Re: Casino Host Position Dear Talent Acquisitions: Please consider me for the Casino Host position. I believe my experience as a Grand Rewards Promotions Ambassador and previous Promotion/Guest service expertise makes me well suited for this position. My experience includes: As you view my attached resume, you will see that my background is a unique match between the responsibilities of the Casino Host position and my experience in various facets of promotions and customer service. I am confident that I can bring significant value to the Marketing Department. May 21, 2021 12 years of Customer Service experience. 2 years' experience in the Gaming industry. The Grand Rewards Promotion Ambassador has given me the experience working with players club and the players tracking program. Experienced at building and maintaining lasting relationships with customers. Adept at working with customers to encourage return visits/business. Already have obtained my license from the Gaming Commission. Thank you for your consideration. Sincerely, I very much look forward to discussing how my experience will benefit your efforts. To contact me, feel free to call (218) 821-6376. Loraine Garson EnclosureOBJECTIVE
Overview
4
4
years of professional experience
Work History
Promotions Ambassador
Grand Rewards, Grand Casino
Onamia, MN
- Responsible for effectively handling Guest Service in the Grand Rewards Promotions Department
- Responsible for effectively providing each Guest with information by explaining the Players Club, also responsible for selling tickets through Ticket Master for concerts and handling Guest Service
- Answer phone calls for a variety of Guest questions by maintaining knowledge of Grand Casino facilities/amenities as well as current and upcoming special events and promotions to advise guests
- Resolve problems by listening to ideas, probable solutions and addressing potential conflicts
- Follow policy for the Grand Rewards Club, Marketing promotions, coupon redemption and complimentaries
- Accountable for maintaining confidentiality of guest and associate information
- Loraine Garson 18901 Follow Through ~ Garrison, MN 56450 (218) 821
Supervisor, Cashier
Deli/Bakery
Onamia, MN
10.2020 - Current
- During the 8 years at Grand Market; worked my way up as a cashier, stock person and then the Deli person
- Trained in these departments and was asked to be the Bakery-Deli Manager where I ensured compliance by all Bakery / Deli associates regarding all store policies, programs, and directives
- Then went on to be a Supervisor and keyholder; opened and closed the Grand Market store
- Counted the safe and drawers to ensure they balanced each day
- Supervised the employees and was responsible for the products when shipments arrive.
Hotel Guest Service Ambassador
Eddy's Resort
Onamia, MN
02.2019 - 10.2020
- Responsible for always promoting Eddy's and Grand Casino properties by welcoming and serving guests in a courteous, efficient and friendly manner in person and on the phone
- To obtain a position as a Casino Host because I enjoy working with people
- Assisted guests with check-in process at the Hotel-Resort in a courteous and polite manner
- Assisted guests with checkout in an efficient and timely manner
- Ensured that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately, thus protecting the company's assets
- Entered reservation information into computer system and answered phones
- Prepared shift cash report, balancing payments and disbursements with computer and slot system
- Prepared the bank drop envelope for shift end and balancing accounts.
Education
High School Diploma -
Cherry High School
Iron Mn05.1985
Skills
- GRAND CASINO TRAINING
- Sponsor Skills
- DISC
Accomplishments
I have done classes online thru workday
Timeline
Supervisor, Cashier
Deli/Bakery
10.2020 - Current
Hotel Guest Service Ambassador
Eddy's Resort
02.2019 - 10.2020
Promotions Ambassador
Grand Rewards, Grand Casino
High School Diploma -
Cherry High School