Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Loraine Lewis

Madison,Alabama

Summary

Experienced claims analyst with the ability to multitask a variety of challenges and responsibilities has a good eye for detail, possess strong problem solving and time management skills. Collaborated with other departments and fellow teammates to ensure all claims are compliant with HUD regulatory guidelines prior to claim submission and department goals are met.

Overview

16
16
years of professional experience

Work History

Default Claims Senior Specialist

PHH Mortgage (Contemporary Staffing Solution)
04.2023 - 12.2023

Responsible for conducting a complete review and submission of final default claim to HUD for reimbursement

  • Reviewed all expenses to ensure that they are valid and compliant with HUD regulatory guidelines
  • Obtained all necessary information from venders, attorney’s and prior servicers needed to liquidate claims to HUD for reimbursement
  • Maintained 100% success rate of on-time submissions.

Claims Oversight Analyst

Reverse Mortgage Funding
08.2018 - 11.2022

Responsible for reviewing the assignment process of all HUD insured assets for delays after claim has been reimbursed and assign responsibility for losses/shortfalls

  • Conducted months end reporting to identify and close out all loans with zero balances
  • Reviewed assignment process of HUD insured assets after liquidated claim has been reimbursed by HUD
  • Mitigated any shortfall greater than $500.00 due to curtailments and delays in processing.

Senior Default Claims Analyst

Reverse Mortgage Solutions
01.2014 - 08.2018

Responsible for conducting a complete review and submission of final default claim to HUD for reimbursement

  • Reviewed all expenses to ensure that they are valid and compliant with HUD regulations
  • Obtained all necessary information from venders, attorney’s and prior servicers needed to liquidate claims to HUD for reimbursement
  • Maintained 100% success rate of on-time submissions
  • Maintained current knowledge of all regulatory guidelines regarding HUD claim filing procedures
  • Created timelines for supplemental claims when necessary.

FHA Quality Control Analyst

Claims Recovery Financial Services
06.2013 - 12.2013

Responsible for conducting a complete review and submission of FHA post-foreclosure claim

  • Audited FHA post-foreclosure claims for accuracy and obtained all necessary information needed to process claims for reimbursement
  • Depleted escrow to cover unpaid taxes and insurance
  • Calculated extensions that will aid in mitigating any loss due to curtailment for missed milestone events
  • Maintained 100% on-time submission rate
  • Processed FHA claims, part A-E and supplemental claims when necessary
  • Reviewed payment history and identified original default date and rolling default date when applicable.

Mortgage Processor/Doc Chaser

Accenture (BC Forward)
07.2012 - 06.2013

Responsible for approving Fannie Mae 571 Loss Mitigation claims for payment

  • As a Doc Chaser, provided support to loan officers and underwriters by ensuring timely and accurate processing of loan modification packages
  • Reviewed and verified borrower’s income, credit reports, employment history to prepare loan application for underwriter
  • As a mortgage processor, reviewed and processed 571 loss mitigation claims to be liquidated to FNMA for reimbursement
  • Analyzed reimbursement claims for any signs of fraud and or fraud schemes
  • Audit loss mitigation and broker AMP, HECM, and REO claims to ensure that requested cost are not fraudulent and do not exceed state tolerances

Decision 571 loss mitigation and broker AMP,HECM and REO reimbursement transactions

  • Escalated any claims that appear to contain fraudulent active to Fannie Mae for additional review.

Data Entry Clerk

Office Team
05.2011 - 05.2012

Responsible for inputting data into system

  • Entered data from USPS workers comp and disciplinary action claims into electronic database
  • Organized inbound and outbound mail
  • Assisted in resolving inquiries and issues.

Imaging Specialist

Stewart Lending Services
04.2010 - 07.2010

Responsible for scanning and indexing mortgage loan documents

  • Assisted with daily process and operations of all image-related functions and responsibilities for current and future loans
  • Reviewed system data for inaccuracy and made necessary corrections
  • Modified electronic mortgage records when discrepancies were found
  • Reviewed data entered in shared database for accuracy.

Imaging and Document Specialist

Merrill Lynch Commodities
11.2007 - 03.2010

Responsible for imaging trade documents and contacts into system and handling incoming document request

  • Fax all executed contracts to appropriate parties
  • Scanned and indexed all incoming documents and maintained database to ensure information entered is accurate
  • Performed data entry from source documents to company database
  • Organized, filed, and maintained all archived contracts stored in house
  • Oversaw all requests received for trade contracts.

Education

B.A Sociology -

Henderson State University
Arkadelphia, AR
05.2002

B.A Political science -

Henderson State University
Arkadelphia, AR
12.2000

Skills

  • Detailed Oriented
  • Document Control
  • Claim Handling
  • Data Entry and Retrieval
  • Account Maintenance
  • Account Reconciliation
  • Research
  • Conflict Resolution
  • MS Excel (VLOOKUP)
  • MS Word
  • MS PowerPoint
  • MS Outlook
  • Hermit
  • LPS
  • Black Knight
  • MSP
  • LCI Cadet

Personal Information

Title: Mortgage Default Claims Analyst

Timeline

Default Claims Senior Specialist

PHH Mortgage (Contemporary Staffing Solution)
04.2023 - 12.2023

Claims Oversight Analyst

Reverse Mortgage Funding
08.2018 - 11.2022

Senior Default Claims Analyst

Reverse Mortgage Solutions
01.2014 - 08.2018

FHA Quality Control Analyst

Claims Recovery Financial Services
06.2013 - 12.2013

Mortgage Processor/Doc Chaser

Accenture (BC Forward)
07.2012 - 06.2013

Data Entry Clerk

Office Team
05.2011 - 05.2012

Imaging Specialist

Stewart Lending Services
04.2010 - 07.2010

Imaging and Document Specialist

Merrill Lynch Commodities
11.2007 - 03.2010

B.A Sociology -

Henderson State University

B.A Political science -

Henderson State University
Loraine Lewis