Loraine Roman
Taunton,MA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Manager/Head Cake Decorator
Fratellis Bakery & Cafe
Taunton, MA
10.2017 - Current
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
Cake Decorator
Whites Bakery & Cafe
Brockton, MA
09.2014 - 09.2017
- Created specialty cakes and pastries
- Assisted with customer orders and inquiries
- Maintained cleanliness and organization of workstations
- Supported team during high-volume seasons
Bilingual Customer Service Supervisor
Princess House Inc.
TAUNTON, MA
04.2004 - 02.2014
- Managed team schedule for proper coverage during peak hours of operation.
- Reviewed incoming calls, emails, chats on a daily basis to monitor progress against KPIs.
- Ensured all customers received timely responses to inquiries or complaints via telephone, email or other channels.
- Resolved escalated customer issues by providing solutions in a professional manner.
Education
Associates Degree in Baking And Pastry
LeCordon Bleu College of Culinary Arts
Cambridge, MA07-2014
Legal Secretary
Katharine Gibbs School
Providence, RI07-2005
Skills
- Excel
- Microsoft Word
- Power Point
- Recruiting
- Employee training
- Team leadership
- Cake Decorating
Languages
- Fluent in English and Spanish
Timeline
Manager/Head Cake Decorator
Fratellis Bakery & Cafe
10.2017 - Current
Cake Decorator
Whites Bakery & Cafe
09.2014 - 09.2017
Bilingual Customer Service Supervisor
Princess House Inc.
04.2004 - 02.2014
Associates Degree in Baking And Pastry
LeCordon Bleu College of Culinary Arts
Legal Secretary
Katharine Gibbs School
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