Loralee Knopp
Hilliard,Ohio
Summary
Dynamic professional with extensive experience in customer service and operations management, notably as Assistant General Manager at Weenie Wonder. Proven track record in optimizing scheduling and inventory management, enhancing efficiency and reducing waste. Skilled in cleaning and sanitization, with a strong commitment to client satisfaction and team development.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
House Cleaner
Myself
Columbus, Ohio
2017 - Current
- Cleaned residential spaces with attention to detail and efficiency.
- Organized cleaning supplies and equipment for optimal workflow.
- Developed customized cleaning plans based on client preferences.
- Maintained high standards of sanitation and hygiene throughout properties.
- Trained new cleaners in best practices and efficient techniques.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Assistant General Manager
Weenie Wonder
Dublin, OH
2021 - 02.2024
- Coordinated daily operations to enhance service efficiency and customer satisfaction.
- Managed staff scheduling, ensuring optimal coverage during peak hours.
- Developed training materials to onboard new employees effectively.
- Manager servsafe certified until 2028.
- Implemented inventory management practices to reduce waste and streamline supply chain processes.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Led team meetings to address operational challenges and drive performance improvements.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Bar Manager
Oakland Park Bar & Grill
Columbus, OH
2010 - 2020
- Managed daily bar operations, ensuring high-quality service and customer satisfaction.
- Trained staff on beverage preparation and customer interaction protocols.
- Developed drink menus by incorporating seasonal ingredients and trends.
- Oversaw inventory management, reducing waste through efficient ordering practices.
Education
High School Diploma -
Ecot
Skills
Cleaning and sanitization
Customer service
Housekeeping
Scheduling
Inventory
Running my own business
Certification
Manager servsafe certification until 2028
Timeline
House Cleaner
Myself
2017 - Current
Assistant General Manager
Weenie Wonder
2021 - 02.2024
Bar Manager
Oakland Park Bar & Grill
2010 - 2020
High School Diploma -
Ecot