Loralee Stern
Phoenix,AZ
Summary
Dedicated customer service professional with proven success in maintaining customer relationships. Responsible, Self-motivated and able to multitask in a fast paced environment. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Company Donation Coordinator
Hubbard Swim School
Phoenix, AZ
06.2010 - Current
- Would field all requests for raffle items and fundraiser donations
- Would decide and then gather all donations items, and communicate information
Site Manager
Hubbard Swim School
Phoenix, AZ
09.2004 - Current
- Coached employees on a multitude of customer service situations
- Mentor new instructors to set them up for success
- Dealing with all concerns from parents, instructors, vendors, and swimmers
Party Event Coordinator
Hubbard Swim School
Phoenix, AZ
03.2002 - 07.2015
- Communicated with all party customers on plans and schedules for their party
- Ordered everything needed for party and set up
- Hired all staff for the party including lifeguards and servers
QM Agent on the Web Desk
America West Airlines
Phoenix , AZ
08.1999 - 02.2002
- Coaching reservation agents through challenges
- Would help solve conflicts with escalated customers
Reservation Agent
America West Airlines
Phoenix, AZ
04.1998 - 08.1999
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Skills
- Conflict Resolution
- Team Leadership
- Safety Procedures
- Volunteer Coordination
- Problem-Solving
- Strategic Thinking
- Budget monitoring
- Event Planning and Execution
- Time Management
- Professional Demeanor
- Team building
- Decision-Making
Certification
- QuickBooks Online ProAdvisor - Basic, Advanced and Payroll.
- Lifeguard Certified to 10 feet deep with Basic Life Support and CPR.
- Sexual Harassment Prevention Certified
Timeline
Company Donation Coordinator
Hubbard Swim School
06.2010 - Current
Site Manager
Hubbard Swim School
09.2004 - Current
Party Event Coordinator
Hubbard Swim School
03.2002 - 07.2015
QM Agent on the Web Desk
America West Airlines
08.1999 - 02.2002
Reservation Agent
America West Airlines
04.1998 - 08.1999
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