Loralyn Gutierrez
Elk Grove,CA
Summary
Experienced Financial Counselor/ Patient Rep with over 15 years of experience in the medical field industry. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Patient Reg / Financial Counselor
Dignity Health
09.2006 - 11.2021
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Cal Poly State University
San Luis Obispo, CA09.1986
General Studies -
San Francisco State University
San Francisco, CA09.1973
Graduated With Diploma -
Balboa High School
San Francisco, CA06.1973
Skills
- Payment Solicitation
- Quality Standards and Protocols
- Resolving Problems
- Automated Account Review
- Payment Scheduling
- Diagnostic Codes
- Calculating Liabilities
- AR Aging Reports
Timeline
Patient Reg / Financial Counselor
Dignity Health
09.2006 - 11.2021
Cal Poly State University
General Studies -
San Francisco State University
Graduated With Diploma -
Balboa High School
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