Loran Hanson
Thompson
Summary
Computer Specialist with expertise in system installation and network troubleshooting at Loran's IT Solutions. Proven ability to resolve complex technical issues while maintaining high customer satisfaction. Proficient in disaster recovery and data management, with strong problem-solving and communication skills. Focused on delivering innovative solutions in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Computer Specialist/Networking
Loran's IT Solutions
Iowa
01.2001 - Current
- Installed system software, modified, repaired hardware, and resolved technical issues.
- Identified and solved technical issues with a variety of diagnostic tools.
- Demonstrated professionalism and courtesy with customers.
- Conducted research to address customer concerns.
- Followed up with clients to ensure optimal customer satisfaction.
Supplemental Instructor
Capella University
Minneapolis
07.2014 - 07.2016
- Grant based position-Virtual Worlds Programming, Logic, and Design & Animation
PC Technician (Contract Position)
Rem Robert Half Technology
Des Moines
01.2007 - 12.2007
- Removal of workstations
- Installation of new computers
PC Technician (Contract Position)
Allied Insurance
Des Moines
01.2006 - 12.2006
- Removal of workstations
- Installation of new computers
- Performed workstation/software maintenance as needed
Education
Bachelor Degree - Information Assurance & Security
Capella University
Minneapolis, MN01.2016
Associates - Computer Network Administration (MCSE)
AIB College of Business
Des Moines, IA05.2005
Skills
- Global remote access technology
- Network troubleshooting and support
- System installation and setup
- Problem solving and analysis
- Attention to detail
- Disaster recovery and data recovery
- Virtual lab administration
- LSL scripting proficiency
- Global team leadership
- Remote support services
- Antivirus management
- Microsoft Office Suite expertise
- Adobe Connect proficiency
- PGI conference calling skills
- Skype communication proficiency
- Desktop and laptop support
- Apple device management
- Mobile device support strategies
- User account management solutions
- Data backup systems expertise
- Communication skills
- Proposal development skills
- Quick learning abilities
- Willingness to travel for assignments
- CISCO router management expertise
- Routing protocol knowledge
Accomplishments
- Certificate of Completion in Technical Prep, Northern Iowa Area Community College, 01/01/03
- Safe SERV Manager Certificate, 04/01/15
- Young Professional of Forest City, Iowa
- Eagle Scout Award, Boy Scouts of America, 01/01/03
References
References available upon request.
Timeline
Supplemental Instructor
Capella University
07.2014 - 07.2016
PC Technician (Contract Position)
Rem Robert Half Technology
01.2007 - 12.2007
PC Technician (Contract Position)
Allied Insurance
01.2006 - 12.2006
Computer Specialist/Networking
Loran's IT Solutions
01.2001 - Current
Bachelor Degree - Information Assurance & Security
Capella University
Associates - Computer Network Administration (MCSE)
AIB College of Business
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