Lordane Forbes
Brooklyn
Summary
Compassionate & Effective Operations Leader with Over a Decade's Experience Within the Healthcare Sector.
Overview
11
11
years of professional experience
Work History
Studio Operations Manager
Tend
New York, NY
01.2025 - Current
- Manage team of 50 clinical and non-clinical team members across two studio locations.
- Streamline dental studio workflows, enhancing operational efficiency and production.
- Implemented inventory management systems, optimizing resource allocation and minimizing waste.
- Led cross-functional teams to ensure timely project delivery and adherence to quality standards.
- Analyze and leveraged P&L data to tailor strategic decision making and direction of studios.
- Develop training programs for staff, fostering skill development and improving team performance.
- Coordinate equipment maintenance schedules, ensuring consistent operational readiness and safety compliance.
- Generated net of $11M for 2025, increasing production by 32% year over year.
Hospital Manager
The Village Veterinarian
New York, NY
03.2024 - 12.2025
- Identifying areas of opportunity to increase efficiency and continuous improvements.
- Managing hospital's P&L.
- Managing customer relations responsibilities.
- Recruiting, interviewing, and onboarding new team members.
- Creating team member schedules according to labor and business cost considerations.
- Managing and optimizing appointment schedules for 5 providers.
- Overseeing day-to-day operations of the clinic.
- Creating, implementing, and arranging L&D opportunities for clinical and administrative team members.
- Creating a culture of recognition and accountability among hospital staff.
Clinic Manager
Optum, UnitedHealth Group
New York, NY
02.2023 - 03.2024
- Collaborate with multi-disciplinary staff to improve overall patient care and response times.
- Maintain records management system to process personnel information and produce reports.
- Recruit, hire and train new medical and facility staff.
- Build work schedules and staff assignments in accordance with patient volume trends and financial goals.
- Strengthen and align daily operations with patient needs based on collected feedback and continuous improvement plans.
- Supervise internal and external communications by answering queries and complaints.
- Oversee ordering, purchasing and maintenance of clinical equipment.
- Maintain communication and transparency with governing boards, department heads and medical staff.
- Supervise, coach, and develop the team holding them accountable to all policies, processes, and procedures
- Process payroll.
- Foster positive workplace environment and culture of recognition
- Managing all operations aspects of the Urgent Care Center
District Clinical Operations Manager (NY & NJ):
Eden Health
New York, NY
10.2021 - 09.2022
- Oversaw, evaluated, and improved upon the performance of in-person staff, including licensed providers (PAS, NPs, MDs, DOs), Medical Assistants, Clinical Associates, and Administrative team members.
- Owned scheduling of providers and clinic support staff.
- Sourced and hired talent.
- Implemented, promoted, and developed culture building. Created an environment where team members felt cared for and heard.
- Evaluated clinic spending monthly, consistently sought out, developed, and implemented methods for increased efficiency with regard to labor and inventory costs.
- Managed clinic expenses.
- Collaborated with fellow cross-functional leaders to successfully complete company objectives and identify pertinent quarterly goals that adequately aligned with company's vision for success.
- Created SOPs and policies for in-person clinic and virtual care team members.
- Created and conducted training programs for providers and support staff.
- Managed relationships with vendors, landlords, and various company partners.
- Developed and ensured the upholding of in-clinic standards for cleanliness, organization, and design.
- Oversaw and managed the development and opening of new clinic spaces within market.
Hospital Practice Manager:
BluePearl Veterinary Partners
Brooklyn, NY
03.2021 - 09.2021
- Leads and motivates 100+ employees through supervision, training and coaching on duties and daily operational activities.
- Guides the financial and strategic business development to achieve hospital profitability.
- Sources and hires talent.
- Leads innovative and impactful initiatives for employee engagement.
- Initiates training and education programs for supporting healthcare staff.
- Heads operational oversight of clinicians and support-staff to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Oversees clinic administration, including financial management, recruitment and human resources.
- Fosters and manages vendor relationships.
- Oversees payroll for all hospital staff.
Director of Operations:
ModernMD Urgent Care
New York, NY
11.2020 - 03.2021
- Collaborated with the CEO and Senior Leadership team to develop and manage the annual operating plan.
- Actively contributed to the development and execution of the company’s overall strategic plan.
- Provided leadership in determining specific clinical and operational goals.
- Created, defined and improved standard operating procedures and managed workflows for center and regional staff.
- Managed staff of direct reports; responsible for the team’s quality of work, provided support and guidance, and handling of personnel action.
- Partnered with the Compliance and Quality Program to ensure the centers follow federal or state licensing requirements.
- Lead the operational direction of the centers.
Regional Manager:
ModernMD Urgent Care
New York, NY
10.2019 - 11.2020
- Manages the entire life cycle of over 100+ site-level employees ranging from Medical Assistants, Medical Scribes, Radiologic Technologists, and Administrative Staff.
- Implemented new workflow processes (COVID), that fostered high patient satisfaction.
- Partnered with Brooklyn Hospital and SBH to open additional urgent care centers.
- Drives patient retention & family/friend referral new visits.
- Identifies performance improvement opportunities, designs and executes plans to increase visit volumes amongst seven urgent care centers.
- Collaborates directly with the CEO and other SLT on planning the Operational strategic direction of the urgent care sites Manages the Operational Center level budget of over $300k Creates and ensures all protocols are being followed, including technical and behavioral aspects.
- Pro-actively engages with each provider and staff member daily to identify potential concerns. Coordinates and ensures the cleanliness, appearance, orderliness, and safety of the sites.
- Monitors patient flow, managing ongoing daily front and back office operations closely.
- Oversees scheduling at each center; performs and oversees workflow.
- Ensures efficient staffing and implements strategy labor sharing across sites.
- Performs position audits.
- Creates, designs and manages employee engagement events that foster an inclusive and positive work environment.
Site Manager:
CityMD Urgent Care
BROOKLYN, NY
09.2017 - 09.2019
- Promoted a positive work environment for staff members Managed the performance and growth of 30+ employees throughout multiple locations Scheduled staff according to business needs efficiently Coordinated labor movement throughout region based on business needs Reviewed P & L and plan to increase spending efficiency Liaise between departments to effectively problem solve site issues Partnered with Regional Management and Medical Director to set and manage site goals Soured recruited, hired on-boarding, and training talent Reviewed and processed payroll.
Assistant Site Manager:
CityMD Urgent Care
Brooklyn, NY
04.2015 - 08.2017
- Managed the performance and growth of over 20 employees through coaching and promoting a positive and prideful work environment Educated and train new and established team-members on updated policies & business practices Ensured site is appropriately staffed based on current business needs Medical compliance Budget management Morale booster among colleagues Microsoft office suite Designing of trainings Self-driven Conflict resolution Selfless decision making Ensured site is appropriately stocked with medical and office supplies Kept and ensuring accuracy of medical logs/manifests and banking logs Assisted Site Manager in promoting all goals and visions for site Ensured site spending is aligned with site budget for staffing hours, medical supplies, office needs, etc.
- Adapted to challenges in the workplace and leading team-members through adversity Appropriately handled customer complaints and grievances by assessing situations, escalating to appropriate Management parties/consulting Site and Regional Managers to achieve resolutions.
Education
Some College (No Degree) -
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Employee motivation
- Operational efficiency
- Team leadership
- Customer service
- Continuous improvements
- Schedule management
- Performance monitoring
- Project leadership
Education and Training
true
Timeline
Studio Operations Manager
Tend
01.2025 - Current
Hospital Manager
The Village Veterinarian
03.2024 - 12.2025
Clinic Manager
Optum, UnitedHealth Group
02.2023 - 03.2024
District Clinical Operations Manager (NY & NJ):
Eden Health
10.2021 - 09.2022
Hospital Practice Manager:
BluePearl Veterinary Partners
03.2021 - 09.2021
Director of Operations:
ModernMD Urgent Care
11.2020 - 03.2021
Regional Manager:
ModernMD Urgent Care
10.2019 - 11.2020
Site Manager:
CityMD Urgent Care
09.2017 - 09.2019
Assistant Site Manager:
CityMD Urgent Care
04.2015 - 08.2017
Some College (No Degree) -
John Jay College of Criminal Justice of The City University of New York