Loreal Rawls
Wickliffe,OH
Summary
Results-driven Operations Leader known for the ability to enhance productivity and efficiency through adept task completion. Skilled in strategic planning, team leadership, and process optimization. Excel at problem-solving, communication, and adaptability, ensuring seamless operations and team synergy. Committed to leveraging these skills to drive success and achieve operational excellence.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Operations Leader
Sephora
Beachwood, Ohio
06.2024 - 06.2026
- Streamlined daily operations for multiple retail locations.
- Managed inventory levels to ensure product availability and reduce stockouts.
- Coordinated logistics for product launches and promotional events across stores.
- Trained staff on customer service protocols and operational standards.
- Collaborated with teams to implement new operational procedures and best practices.
- Analyzed sales data to identify trends and improve operational efficiency.
- Monitored performance of operations teams and identified areas of improvement to enhance productivity.
- Facilitated communication between departments to enhance workflow and support initiatives.
- Conducted regular audits of internal processes and systems to identify potential risks or issues.
- Developed KPI dashboards for tracking progress against established objectives and goals.
- Maintained accurate records of inventory levels and stock movements while ensuring compliance with safety protocols at all times.
- Oversaw scheduling and staffing to maintain optimal store coverage.
- Actively participated in team meetings and provided constructive feedback on ways to optimize existing processes or introduce new ones.
- Established standard operating procedures for all departments to ensure compliance with company policies and industry regulations.
Operations Coordinator
Sephora
Beachwood
11.2010 - 06.2024
- Coordinated daily operations to enhance store efficiency and customer experience.
- Managed inventory levels and ensured product availability in retail locations.
- Collaborated with cross-functional teams to implement operational initiatives.
- Facilitated communication between departments to streamline processes and resolve issues.
- Supported training programs for new staff on company policies and procedures.
- Maintained accurate records of all operational activities.
Education
Pharmacy Technician
Cleveland Institute of Dental And Medical Assistants
Lyndhurst, OH 08.2005 - 04.2006
Charles F. Brush
Lyndhurst, OHSkills
- Inventory management
- Logistics coordination
- Operational efficiency
- Data analysis
- Performance monitoring
- Key performance indicators
- Compliance auditing
- Operational excellence
- Staff training
- Collaboration and teamwork
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Innovation and creativity
Timeline
Operations Leader
Sephora
06.2024 - 06.2026
Operations Coordinator
Sephora
11.2010 - 06.2024
Pharmacy Technician
Cleveland Institute of Dental And Medical Assistants
08.2005 - 04.2006
Charles F. Brush