L'Oreal Walton

To ensure that patients receive the financial support needed while going through chemotherapy treatment, I make sure to explain each patient's insurance benefits, apply for relevant foundations and co-pay assistance programs, set up payment plans and communicate effectively with all other staff.

Accomplishments in this role:

• Obtained over $350,000,000 worth of grants and copay assistance for patients in 2024
• Develop new processes to reach more patients at the beginning of treatment
• Discover new financial assistance resources for our patients
• Educate other coworkers in this role

In this role, I registered patients for many different procedures/surgeries at the hospital. This consisted of greeting patients, applying the appropriate insurance to patient accounts, updating demographic information, communicating effectively with nurses and obtaining current orders/referrals for charts.

Accomplishments in this role:

• Trained new hires on the workflow
• Team lead of my department after 9 months, providing support and guidance to my coworkers
• Gained extensive knowledge in referrals, insurance benefits and healthcare systems such as Allegra and Epic
• Resolved problems, improved operations and provided exceptional service to all patients
• Worked effectively in fast-paced environments

In this role, my main duty was to schedule patient appointments for over 230 primary care providers in various parts of Michigan while following strict guidelines for each provider.

Accomplishments in this role:

• Facilitated weekly team meetings where I established workflow processes, monitored team goals and implemented modifications to improve overall performance within the department.
• Updated reports, managed schedules and generated reports for company databases.
• Organized spaces, materials and catering support for internal and external gatherings.

Conducted patient intake with case histories, insurance information and mandated forms. Obtained payments from patients and scanned identification and insurance cards.

Accomplishments in this role:

• Learned to properly navigate through healthcare systems such as NextGen, Athena and Epic.
• Collaborated with interpreters for non-English speaking patients.

• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems and worked with teams to develop solutions.
• Explored new technologies and approaches to streamline processes.
• Participated in workshops and presentations related to projects to gain knowledge.
• Gained an understanding of the skills needed for healthcare management.
• Attended hospital management meetings.