Loredana Artese
Macomb,MI
Summary
Building a strong client relationships and delivering tailored design solutions.
Expert in utilizing design software to create compelling visual presentations while managing budgets effectively.
Proven ability in negotiation and customer service, ensuring projects meet aesthetic and functional goals.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Garden Sales Associate
Home Depot
Utica, MI
04.2026 - Current
- Assisted customers with garden product selection, plant care guidance, and seasonal merchandising.
- Supported plant watering, pruning, and daily upkeep to preserve product quality and appearance.
- Stocked, rotated, and replenished garden center inventory to maintain organized sales floor presentation.
- Operated handheld devices to locate merchandise, check pricing, and verify product availability.
- Loaded soil, mulch, fertilizer, and bulk items while following safe lifting and handling procedures.
- Resolved customer questions by explaining product features, usage, and basic installation needs.
- Collaborated with department associates to complete freight processing, recovery, and seasonal resets.
- Led product demonstrations to highlight the features and benefits of new items in the store''s inventory.
- Assisted in weekly restocking activities; ensured accurate representation of merchandise throughout the store.
- Boosted customer satisfaction by providing knowledgeable assistance in plant selection and garden planning.
- Enhanced store sales by creating visually appealing and informative displays of gardening products.
- Offered personalized recommendations to customers based on their specific gardening needs and preferences.
- Assisted customers with gardening queries, offering expert advice on plant care and maintenance.
- Educated customers on proper usage of tools, fertilizers, insecticides, and other gardening essentials.
- Handled customer concerns professionally, resolving issues promptly to ensure continued satisfaction.
- Coordinated seasonal promotions to drive sales during peak gardening periods.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Interior Designer
Bella Casa Tile & Stone
Shelby, MI
06.2017 - 2024
- Supported clients in identifying interior design needs and tile, stone, and surface preferences.
- Helped develop and manage space plans and material selections aligned with project specifications and style goals.
- Prepared showroom presentations, sample boards, and finish schedules for residential and commercial projects.
- Coordinated with sales staff, contractors, and vendors to confirm product availability and project details.
Sales Manager
Bella Casa Tile & Stone
Shelby, MI
01.2014 - 2017
- Managed showroom sales pipeline, prioritizing client needs and product selections.
- Advised customers on tile, stone, and installation options for project fit.
- Coordinated quotes, orders, and follow-up communication with clients and vendors.
- Trained sales staff on product knowledge, pricing, and closing techniques.
- Monitored inventory availability to support accurate order fulfillment and lead times.
- Resolved customer concerns regarding specifications, scheduling, and material substitutions.
- Reviewed sales performance and adjusted tactics to strengthen revenue results.
- Collaborated with operations teams to align sales commitments with delivery schedules.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
High School Diploma -
Stevenson High School
39701 Dodge Park Rd Sterling Heights, MI06-2004
Skills
Customer service
Customer care
Relationship building
Sales management
Sales presentations
Product description
Negotiation
Social selling
Relationship selling
Business development
Languages
English
Full Professional
Italian
Full Professional
Sign Language
Full Professional
Timeline
Garden Sales Associate
Home Depot
04.2026 - Current
Interior Designer
Bella Casa Tile & Stone
06.2017 - 2024
Sales Manager
Bella Casa Tile & Stone
01.2014 - 2017
High School Diploma -
Stevenson High School