Lorel Torres
Billings,MT
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
35
35
years of professional experience
Work History
Arts and Crafter
Self Employed
Sidney, MT
01.1991 - Current
Operations / Digital Banking
Little Horn State Bank
Billings, MT
03.2021 - 09.2025
- All teller duties, balance transactions, order money, balance teller drawer
- Loan indexing, Operations / Digital Banking
- Deficit lists, high risk lists, returned mail, answer phone in operations
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction and retention.
Teller/Administrative Assistant
Rimrock Credit Union
Billings, MT
08.2020 - 02.2021
- All teller duties during the work day. Then they added a lot of administrative duties to do during the day in a back office.
Teller
Western Security Bank
Billings, Montana
06.2019 - 08.2020
- Managed cash drawer, reconciling discrepancies to maintain accurate financial records.
Produce Clerk
Reynolds Market
Sidney, MT
05.2014 - 01.2019
- Stocking shelves
- Rotating products
- Ordering inventory
Bank Teller
Stockman Bank
Sidney, MT
10.2013 - 04.2014
- Balanced teller drawer daily
- Balanced bank vault
- Balanced daily banking transactions
Bank Teller
1st Bank/ Yellowstone Bank
Sidney, MT
10.2011 - 10.2013
- Processed customer transactions efficiently and accurately in high-volume environments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cash drawer integrity through meticulous balancing at end of shifts.
- Educated customers on banking products and services to enhance financial literacy.
- Assisted in training new tellers, fostering a collaborative team environment.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Monitored compliance with banking regulations to ensure adherence to policies and procedures.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Cashier
Reynolds Market
Sidney, MT
03.2009 - 10.2011
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas, ensuring a welcoming environment for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register operations, balancing cash drawers at the end of shifts.
Store clerk
Party Central
Sidney, MT
01.2008 - 03.2009
- Assisted customers in selecting party supplies and decorations to enhance shopping experience.
- Organized inventory on shelves, ensuring optimal product visibility and accessibility for customers.
- Handled cash register operations, processing transactions accurately and efficiently.
- Maintained cleanliness and organization of store displays to attract customer attention.
- Implemented promotional displays that increased customer engagement during peak shopping seasons.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Education
High School Diploma - Fashion Merchandising and Secretary
National College
Rapid City, SD01.1985
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Sidney Senior High School
Sidney, MT05.1984
Skills
- I love to make and create craft items and have done arts and craft shows since 1991 I understand the importance of running a business, making a profit, and providing excellent customer service
- I have worked at five banks, worked with several computers, and balanced cash drawers I am a hands on learner I am familiar with working for customers needs, questions, and confidential situations
- I have also worked in a fast paced grocery store Learned stocking shelves, ordering, and cashier
Timeline
Operations / Digital Banking
Little Horn State Bank
03.2021 - 09.2025
Teller/Administrative Assistant
Rimrock Credit Union
08.2020 - 02.2021
Teller
Western Security Bank
06.2019 - 08.2020
Produce Clerk
Reynolds Market
05.2014 - 01.2019
Bank Teller
Stockman Bank
10.2013 - 04.2014
Bank Teller
1st Bank/ Yellowstone Bank
10.2011 - 10.2013
Cashier
Reynolds Market
03.2009 - 10.2011
Store clerk
Party Central
01.2008 - 03.2009
Arts and Crafter
Self Employed
01.1991 - Current
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Sidney Senior High School
High School Diploma - Fashion Merchandising and Secretary
National College