Lorelei Dean
Houston,TX
Summary
Dedicated Pharmacy Technician with over 2 years of experience in prescription processing, managing high-order volumes, insurance billing, and providing exceptional patient care. Highly self-motivated, with a strong commitment to accuracy, efficiency, and regulatory compliance. Eager to contribute to a dynamic pharmacy team while continuing to expand my knowledge and skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Entry Pharmacy Technician
Empower Pharmacy
04.2024 - Current
- Demonstrated adaptability by quickly learning new software, adjusting to daily changes in processing procedures, state licensing regulations, restrictions, and staying updated on newly released medications.
- Effectively managed and utilized multiple resources, communication channels, and software to ensure efficient workflow and meet organizational goals.
- Exhibited strong communication skills through active collaboration in group discussions and providing assistance and resources to colleagues.
- Processed prescriptions with accuracy and efficiency, ensuring timely and correct fulfillment of patient needs.
- Demonstrated initiative by asking insightful questions to enhance my knowledge and ensure accuracy in complex tasks and decision-making.
Certified Pharmacy Technician
Kroger
07.2022 - 04.2024
- Enhanced patient satisfaction by effectively managing incoming and outgoing phone calls, addressing inquiries promptly, and building meaningful connections with patients to foster trust and loyalty.
- Contributed to inventory management by maintaining accurate records of received shipments, ensuring timely stocking, and identifying expired medications for proper disposal, ensuring compliance and safety.
- Maintained exceptional attention to detail while accurately processing and filling prescriptions, managing prior authorizations, handling insurance billing, and collecting patient co-payments, ensuring efficiency and minimizing errors.
- Collaborated with team members to enhance my understanding of processes and procedures, contributing to more efficient workflow.
Education
General Credits -
Salt Lake Community College
Salt Lake City, UT12.2021
High Honors Diploma -
Paetow High School
Katy, TX05.2020
Skills
- Prescription Processing, Filling, and Labeling
- Insurance Billing and Verification
- ICD-10 Coding
- FDA and HIPAA Compliance
- Medicare and Medicaid Process
- Advanced Math Skills
- Prioritization and Organization
- Customer Service
- Effective Communication
- Adaptability and Flexibility
Certification
- Texas Board of Pharmacy Technician License (#339482) – Issued: 05/17/22, Expiration: 10/31/25
- PTCB Certified Pharmacy Technician – Certification Date: 09/01/23
Volunteer Experience
Through my experience with Big Brothers Big Sisters Houston, I have mentored young individuals for over a year, offering guidance and support to help them build confidence, make informed decisions, and develop life skills. I have cultivated strong communication, empathy, and problem-solving skills through consistent interactions with mentees and collaboration with staff.
Timeline
Data Entry Pharmacy Technician
Empower Pharmacy
04.2024 - Current
Certified Pharmacy Technician
Kroger
07.2022 - 04.2024
General Credits -
Salt Lake Community College
High Honors Diploma -
Paetow High School
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