Lorelei Howard
Lansing,MI
Summary
Versatile and dynamic, I excel in environments requiring creativity and endurance. With expertise in organizing and multitasking, I effectively enhance customer experiences and team efficiency. My proactive approach and ability to adapt have significantly contributed to workplace successes, embodying both leadership and exceptional service skills. I am also an excellent employee, working long and late hours in extremely busy environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Fenton, MI
06.2025 - Current
- Prepared high-quality espresso drinks, ensuring consistency and adherence to established recipes.
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained cleanliness and organization of workstations, enhancing overall customer experience.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Resolved customer inquiries and complaints effectively, fostering a positive environment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Server/Bartender
Dublin Square
Lansing, MI
03.2024 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables, ensuring timely delivery of food and beverages.
- Trained new servers on menu items and restaurant procedures.
- Crafted innovative cocktails and beverages to enhance customer experience.
- Implemented efficient workflow processes to improve the speed of service during peak hours.
Scare Actor (seasonal)
Rotten Manor
Holly, MI
09.2024 - 11.2024
- Showed strong organizational skills by managing multiple tasks simultaneously during peak hours.
- Created a frightening atmosphere with special effects, props, costumes, and makeup.
- Participated in promotional activities such as photo shoots and interviews.
Barista and Bar Back
The Rough Draught
Fenton, MI
07.2023 - 08.2024
- Described menu items and created complex, hand-crafted beverages based upon customer preferences.
- Demonstrated techniques for using multiple beverage machines with team members.
- Maintained knowledge of bar and menu options and served customers dining at the bar.
Hostess
The Tavern Kitchen & Bar
Fenton, MI
01.2023 - 01.2024
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed.
- Assisted in seating guests and managing the wait list.
- Performed excellent customer service skills to ensure a pleasant dining experience.
- Served and provided drink suggestions to customers based on their preferences.
Crew Trainer
Culvers Franchising System
Fenton, MI
06.2020 - 01.2023
- Provided excellent customer service by greeting customers, taking orders, and responding to inquiries.
- Kept work areas stocked with supplies and ingredients.
- Performed daily opening and closing procedures for restaurant operations.
- Assigned tasks and responsibilities to crew members based on ability and experience.
- Provided coaching and mentorship to create a positive work environment among staff members and customers.
Education
High School Diploma -
Linden High School
06-2024
Skills
- Organizing
- Multitasking
- Attention to detail
- Communication
- Service
- Flexibility
- Creativity
- Physical endurance
- Friendly and outgoing
- Verbal communication
Accomplishments
- 3.8 GPA
- AP and Honors student
Certification
- Marching Band section leader 2022-2024
- Dance Captain 2022-2024
- Student council representative 2020-2024
- Students against destructive decisions president 2020-2024
Languages
English
Native/ Bilingual
Spanish
Limited
ASL
Limited
Timeline
Barista
Starbucks
06.2025 - Current
Scare Actor (seasonal)
Rotten Manor
09.2024 - 11.2024
Server/Bartender
Dublin Square
03.2024 - Current
Barista and Bar Back
The Rough Draught
07.2023 - 08.2024
Hostess
The Tavern Kitchen & Bar
01.2023 - 01.2024
Crew Trainer
Culvers Franchising System
06.2020 - 01.2023
High School Diploma -
Linden High School
Volunteer work
Present
Student Teacher
Argentine Elementary, Linden, MI
- Facilitated meaningful decisions among small groups of students during guided sessions.
- Collaborated with teacher to analyze students learning processes and difficulties.
Education and Training
other