Loreli Franklin
Humble
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
35
35
years of professional experience
Work History
Event Concierge
Marriott Marquis Houston
Houston, TX
10.2024 - Current
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Managed client relationships, addressing inquiries and providing tailored service experiences.
- Oversaw event setup and teardown, maintaining high standards of presentation and organization.
- Trained new staff on event protocols, enhancing team performance and service delivery.
Child Support Officer IV
The State of Texas Attorney General
10.1998 - 08.2024
- Reviewed and assessed cases to develop implementation strategies and determine appropriate case actions.
- Monitored child support payments and referred delinquent cases for appropriate action.
- Prepared various documents relating to legal and administrative actions necessary to establish or enforce child support orders.
- Responded to inquiries concerning case status. Documented actions taken relating to cases.
- Explained program policies, procedures, and regulations to parents through individual interviews or seminars.
- Attended court with legal staff to update legal documents and assist in negotiations.
- Managed case files, ensuring compliance with child support regulations and legal requirements.
- Calculated child support obligations and debts to initiate collection actions..
- Evaluated income and expense data of non-custodial parents to determine support capability.
Business Office Clerk
Harris County, Texas
05.1991 - 07.1998
- Performed various clerical duties, provided administrative support, and interacted with the public.
- Responsibilities included filing, docketing, indexing, and processing documents, as well as assisting customers with inquiries and records requests.
- Cashiering, data entry, and maintaining records.
- Assisted the public with inquiries, providing information about court procedures and records, and resolving issues.
- Processed and maintained accurate records for departmental transactions and communications.
- Maintained accurate financial records through diligent tracking of invoices, expenses, and payments.
Education
Master of Science - Family Studies
Texas Woman’s University
Denton, Texas05.2015
Skills
- Project management
- Data analysis
- Communication
- Organization
- Problem-solving
- Management
Timeline
Event Concierge
Marriott Marquis Houston
10.2024 - Current
Child Support Officer IV
The State of Texas Attorney General
10.1998 - 08.2024
Business Office Clerk
Harris County, Texas
05.1991 - 07.1998
Master of Science - Family Studies
Texas Woman’s University