Lorely Partida
Conroe
Summary
Dedicated call center representative with strong problem resolution and effective communication skills. Committed to delivering exceptional customer experiences and ensuring satisfaction.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Express Employment
Houston
11.2024 - 10.2025
- Managed high volumes of inbound customer calls efficiently and professionally.
- Provided accurate information regarding products and services to customers.
- Resolved customer complaints by actively listening and offering appropriate solutions.
- Documented call details in customer relationship management system for accurate record-keeping.
- Collaborated with team members to improve customer service techniques and strategies.
- Maintained positive attitude during challenging customer interactions to foster resolution.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
HR Administrative Assistant
Sequoias Tree Experts LLC
Houston
03.2021 - 04.2024
- Managed employee records and maintained confidentiality in HR databases.
- Coordinated recruitment processes by scheduling interviews and managing candidate communication to enhance candidate experience.
- Addressed employee inquiries, delivering timely information on policies and procedures to ensure clarity and compliance.
- Maintained office supplies inventory, ensuring availability for HR team needs.
- Performed administrative duties such as filing, copying, scanning and faxing documents.
- Supported HR department by preparing documents, updating databases, and organizing files to maintain efficient operations.
- Answered phone calls, responded to emails and provided general information regarding human resources matters.
Printing Department Assistant
Office Depot Inc
Houston
08.2020 - 02.2021
- Handled cash, credit, and digital payments securely at the register.
- Processed customer transactions efficiently and accurately at checkout.
- Assisted customers with product inquiries to enhance overall shopping experience.
- Maintained cleanliness and organization of cashier station to ensure efficient service.
- Restocked shelves during shifts to support inventory management and product availability.
Education
Associate in General Studies -
San Jacinto College
Pasadena, Texas, TX05-2025
Skills
- Call logging
- Customer service
- Problem resolution
- Effective communication
- Interpersonal skills
- Office administration
Languages
English
Professional
Spanish
Professional
Timeline
Call Center Representative
Express Employment
11.2024 - 10.2025
HR Administrative Assistant
Sequoias Tree Experts LLC
03.2021 - 04.2024
Printing Department Assistant
Office Depot Inc
08.2020 - 02.2021
Associate in General Studies -
San Jacinto College