Lorelys Gutierrez
Miami,USA
Summary
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Spine and Wellness Centers of America
Aventura, FL
07.2024 - 10.2024
- Assisted physicians with exams and procedures, and administering injections or medications as directed by physicians
- Collecting and preparing samples of blood and other specimens for laboratory tests
- Obtained client medical history, medication information, symptoms, and allergies.
- Entering patient information into medical records, and updating and filing patient records and insurance forms
- Scheduling patient appointments and assigning referrals and laboratory services
- Maintaining inventory of medical and office supplies, and disposing of contaminated supplies
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Front Desk Receptionist
Spine and Wellness Centers of America
Aventura, FL
02.2024 - 10.2024
- Welcoming patients and visitors, and directing them to the appropriate people
- Scheduling and confirming appointments, and reminding patients of upcoming appointments
- Answering phone calls, responding to inquiries, and directing calls to the appropriate department
- Gathering patient information and keeping medical records for future reference
- Verifying patient insurance coverage and explaining coverage options to patients
- Processing billing and payments using medical software
- Liaising with other medical departments, such as radiologists, medical specialists, or psychologists
- Maintaining information confidentiality at all times
- Being familiar with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to protect patients' privacy
- Completed all tasks in compliance with company policies and procedures.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Medical Receptionist
Dr Marwan Iskandarani MD
North Miami Beach, FL
11.2023 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Manufacturing Associate
Biotissue
Miami, FL
01.2021 - 11.2023
- Responsible for processing of birth tissue in a cleanroom environment, including processing area set up and change over as needed
- Responsible for preparation of solutions used for processing
- Responsible for maintaining aseptic and neat work environment
- Responsible equipment cleaning and general equipment maintenance
- Responsible for data entry
- Record data following cGMP requirements
- Complete requisitions for test samples and submit to the designated labs for testing
- Responsible for executing production controls to ensure product quality standards are met
Laboratory Assistant
Quest Diagnostics
Miramar, FL
06.2020 - 09.2021
- Maintain specimen identification and integrity throughout all processes of the department
- Dispose and label biohazard waste appropriately
- Problem solving and collaborating with other departments and colleagues for problem solving
- Responsible for data entry of samples
- Blood, plasma, and urine testing
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
Retail Customer Service Associate
FedEx
Miami, FL
04.2017 - 04.2020
- Provide basic technical support to customers, Access electronic and paper cataloging systems to look up product information and availability
- Also performed light administrative duties and inventory
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
Education
Diploma - General Studies
North Miami Senior High
Miami, FL06.2015
Certification
- PBT (ASCP)
- Basic Life Support (BLS) - American Heart Association.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Spine and Wellness Centers of America
07.2024 - 10.2024
Medical Front Desk Receptionist
Spine and Wellness Centers of America
02.2024 - 10.2024
Medical Receptionist
Dr Marwan Iskandarani MD
11.2023 - 02.2024
Manufacturing Associate
Biotissue
01.2021 - 11.2023
Laboratory Assistant
Quest Diagnostics
06.2020 - 09.2021
Retail Customer Service Associate
FedEx
04.2017 - 04.2020
Diploma - General Studies
North Miami Senior High