Loren Arguelles
Florida City,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Pacient Access Associate
Baptist Health Medical Group
Homestead, FL
01.2024 - Current
- Enhanced patient experience by providing timely and efficient registration services.
- Streamlined appointment scheduling processes for increased patient satisfaction.
- Ensured accurate patient information, maintaining a high degree of data integrity within the system.
- Collaborated with clinical staff to coordinate care and address patient needs effectively.
- Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
Assistant Property Manager
Cornerstone Management Group
Florida City
05.2021 - 01.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Posted policies and rules in common areas for tenant review.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Work with various government agencies, housing authorities, and public housing programs as appropriate.
Retail Associate
Old Navy
Miami, FL
01.2020 - 11.2020
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree - Psychology
Miami Dade College
Miami, FL05.2024
Skills
- Daily Property Operations
- Fair Housing Laws Knowledge
- Serve Customers
- Grounds and Facility Inspection
- Microsoft Office
- Legal Notice Preparation
- HIPAA Guidelines
- Electronic Health Records Systems
- Insurance Company Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Maria Garay
Regional Portfolio Manager
(786)439-4099
Supervisor reference known for 4 year(s)
Timeline
Pacient Access Associate
Baptist Health Medical Group
01.2024 - Current
Assistant Property Manager
Cornerstone Management Group
05.2021 - 01.2024
Retail Associate
Old Navy
01.2020 - 11.2020
No Degree - Psychology
Miami Dade College