Yahiris Perez
Fort Myers,FL
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Dedicated with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.
Overview
8
8
years of professional experience
Work History
Teller Associate
Fifth Third Bank
Fort Myers, FL
11.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Collaborated with team members to streamline cash handling procedures and improve workflow efficiency.
- Maintained knowledge of financial products to effectively promote services to customers.
Assistant Property Manager
Highmark Residential
Fort Myers, FL
07.2020 - 07.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Consultant
ZRS Management
Fort Myers, FL
02.2018 - 05.2020
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
Customer Service - Customer Service Management
Amador Lopez Mosquera
La Habana Cuba04-2015
Skills
- Policy Enforcement
- Renewals Management
- Reports of the Property
- Property Tours
- Staff Management
- Security Deposit Refunds
- Rent Collection
- Telephone Etiquette
- Multitask
- Tenant Issue Resolution
- Daily Property Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller Associate
Fifth Third Bank
11.2025 - Current
Assistant Property Manager
Highmark Residential
07.2020 - 07.2021
Leasing Consultant
ZRS Management
02.2018 - 05.2020
Customer Service - Customer Service Management
Amador Lopez Mosquera