Jamiya Stoves
Birmingham,AL
Summary
Experienced Customer Service bringing 8 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
3
3
years of professional experience
Work History
Teller
Wells Fargo
01.2022 - Current
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Talent Acquisition Specialist
Burlington
10.2021 - 04.2022
- Enhanced candidate experience by implementing a streamlined application process and timely communication.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
Team Lead
Wal-Mart
10.2020 - 12.2021
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Customer Success Specialist
Wells Fargo
01.2021 - 12.2021
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Food Service Worker
Grandview Medical Center
- Cleaned and sanitized all surface areas and kitchen equipment
- Prepared and organized tray line using proper equipment to maintain food temperatures
- Protected customers with safe food handling and careful cleaning
- Helped kitchen staff meet customer needs with continuous assistance
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
Customer Service Supervisor
Kroger
- Drove customer satisfaction by addressing and providing swift resolution for escalated complaints
- Mentored team members to apply quality customer service techniques to foster satisfaction
- Completed inquires and followed up with customers to share findings and offer solutions
- Identified causes of product malfunctions and credited affected customers
- Avoided revenue losses with diligent attention to customers needs and complaints
- Resolved issues based on thorough investigations of concerns.
Education
High School Diploma -
George Washington Carver
Birmingham, AL05.2014
Bachelor of Science -
Alabama A&M
Normal, Al12.2024
Skills
- Workflow Management
- Positive and Constructive Feedback
- Team Building and Leadership
- Policy Enforcement
- Handling Escalations
- Multitasking
Timeline
Teller
Wells Fargo
01.2022 - Current
Talent Acquisition Specialist
Burlington
10.2021 - 04.2022
Customer Success Specialist
Wells Fargo
01.2021 - 12.2021
Team Lead
Wal-Mart
10.2020 - 12.2021
Food Service Worker
Grandview Medical Center
Customer Service Supervisor
Kroger
High School Diploma -
George Washington Carver
Bachelor of Science -
Alabama A&M
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