Sandie Turner
Rapid City,SD
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
8
8
years of professional experience
Work History
Teller
First Interstate Bank
Rapid City, SD
11.2024 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer, ensuring proper balance at all times.
- Promoted bank products and services to enhance customer experience.
- Adhered to bank policies and procedures for security and compliance.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
Branch Retail Supervisor
BANKWEST
Rapid City, South Dakota
12.2023 - 10.2024
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Ensured compliance with all safety regulations, policies and procedures.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Performed regular performance evaluations of staff, providing feedback and coaching for improvement.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
Operations Administrator
BANKWEST
Rapid City, South Dakota
04.2020 - 12.2023
- Executed administrative tasks, such as filing documents, ordering supplies, and answering phones and emails.
- Did quarterly audits on cash drawers, vault, ITM, TCR Machine, and Coin Machine.
- Assisted in opening new accounts and closing existing accounts.
- Resolved customer service issues in a timely manner.
- Performed maintenance on ATM machines when necessary.
- Balanced the petty cash checkbook monthly.
- Handled large sums of money with care, while maintaining security protocol.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ordered and sold cash to and from Rochester and the Feds.
- Completed monthly reports.
- Scanned and uploaded loan files.
- Sent out insurance request letters for loans.
- Put on and released liens from loans.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained employees
- Performed special services for customers, ordering bank cards and checks.
- Kept record of cash advances, bait money, audits, night and street mail, outgoing wires, and scanned documents.
- Processed wire transfers for customers both domestically and internationally.
Teller
BANKWEST
Rapid City, SD
03.2018 - 04.2020
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Verified amounts and integrity of every check or funds transfer.
- Reported daily averages and shortages to operations department.
Education
High School Diploma -
Central High School
Rapid City, SD05-2000
Skills
- Drawer preparation
- Inventory Control
- Cash handling oversight
- Policy Enforcement
- Time Management
- Organize inventory
- Multitasking
- Fraud Detection
- Cheerful
- Friendly
- Cash Drawer Balancing
- Strong Work Ethic
- Cash handling expertise
- Strong sense of banking ethics
- Reliable
References
- Pat Watson- Regional Retail Supervisor
BankWest
311 Omaha St
Rapid City, SD 57701
Personal Phone: 605-430-4373
Work phone: 605-399-4119
Email: Pat.watson@bankwest-sd.bank
Pat was my direct supervisor at BankWest for 6 years from 2018 to 2024.
- Leann Bachmann
13316 Carson Ct.
Piedmont, SD 57769
Personal number: 307-290-2165
Work phone: 605-399-4117
Email: Leann.bachmann@bankwest-sd.bank
Leann was my Co-worker for 3 years while I worked at BankWest.
- Gemma Hall
6753 Mulberry Dr.
Summerset, SD 57718
Phone number: 605-391-9897
Email: gemma@crystalpinehealingandholistics.com
I have helped Gemma for 5 years with her business and have known her for 6 years.
- Carrie Green
3125 Chapel Ln.
Rapid City, SD 57702
Phone number: 605-858-2370
I have known Carrie for 16 years
Timeline
Teller
First Interstate Bank
11.2024 - Current
Branch Retail Supervisor
BANKWEST
12.2023 - 10.2024
Operations Administrator
BANKWEST
04.2020 - 12.2023
Teller
BANKWEST
03.2018 - 04.2020
High School Diploma -
Central High School