Loren S. Bracy
Navarre,Florida
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Subcontractor
Self-employed
Navarre, FL
01.2026 - Current
- Prepare taxes for individuals.
- Coordinated project schedules and resources for optimal workflow efficiency.
- Maintain high-quality standards.
Member Service Representative III
Navy Federal Credit Union
Pensacola, FL
07.2018 - 11.2025
- Handle/solve complex account inquiries/issues from members; ensure first call resolution
- Member satisfaction scores above 90% every month
- Skilled at navigating multiple applications on a PC and adapt to new technologies
- Excellent communication skills (oral and written), interpersonal, and organizational
- Serve as team motivator and provide guidance and assistance to new team members
- Ensure members are aware of products, services, promotions
- Meet and/or exceed monthly goals
- Demonstrates daily technical/professional knowledge through problem solving and applying technical knowledge
- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
- Manage time effectively in order to obtain performance criteria objectives while creating a strong and efficient member experience
Account Services Representative
Adcomm
Navarre, FL
08.2013 - 09.2017
- Fielded approximately 100 calls per day.
- Placed orders for DirectTv, scheduled appointments for technicians and assisted marketing representatives.
- Served as mentor for coworkers and new hires.
- Monitored call center to assist representatives with calls.
Education
Business Administration Coursework
University of Alabama At Birmingham
Birmingham, ALSkills
- Customer Service
- Customer Engagement
- Call Center Operations
- First Call Resolution
- Problem-Solving
- Attention to Details
Timeline
Subcontractor
Self-employed
01.2026 - Current
Member Service Representative III
Navy Federal Credit Union
07.2018 - 11.2025
Account Services Representative
Adcomm
08.2013 - 09.2017
Business Administration Coursework
University of Alabama At Birmingham