Loren Bremmeyer
Burien,WA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Service Assurance Agent
FedEx Express
04.1998 - Current
- Consistently met or exceeded performance targets for service quality, response times, and problem resolution rates.
- Fostered a continuous learning environment by sharing best practices and new knowledge with team members regularly.
- Mentored new hires in best practices for handling complex customer inquiries and complaints.
- Exceeded customer expectations by going above and beyond to provide exceptional support in challenging situations.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Effectively managed high-stress situations by remaining calm and composed while working to resolve customer issues quickly.
- Increased first call resolution rates by actively listening to customer concerns and providing appropriate solutions.
- Collaborated with team members to identify root causes of recurring problems, implementing measures to prevent future occurrences.
- Identified potential areas of improvement within the service assurance process, contributing to cost-saving measures and increased efficiency.
- Received frequent commendations from both customers and supervisors for outstanding dedication to ensuring timely issue resolution and maintaining high-quality standards of service delivery.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Documented problems and corrective actions to maintain records.
- Scheduling of employees.
- Employee assistance with payroll and Human Resourcing.
- Payroll entry.
- Authorized Signer between FedEx Express and the Port of Seattle.
- Recruiting of new employees. (Contacting, scheduling appointments, sending and responding to emails, assigning schedules, explaining clearly the hiring process to new employees and ways of correcting mishaps with documentation required.)
- Working and assisting with Management in two different operations.
- Assistance and availability to all employees for questions.
Education
High School Diploma -
Tahoma Senior High School
Covington, WA06.1997
Skills
- Stress Tolerance
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Listening Skills
- Multitasking and Organization
- Excellent Communication
- Conflict Resolution
- Complaint resolution
- Workflow Management
- Data Processing
- Staff education and training
- Clerical Support
- Client Relationship Management
- Data Collection
- Computer Skills
- Data Entry
- Risk Assessment
Timeline
Service Assurance Agent
FedEx Express
04.1998 - Current
High School Diploma -
Tahoma Senior High School