Loren Hernandez
Lakewood
Summary
Dynamic and results-oriented professional with extensive experience at State Farm and Sea Mar Community Health Centers. Excelled in claims processing and customer service, demonstrating a dedicated work ethic and the ability to maintain composure under pressure. Adept at fostering positive outcomes in high-stress situations, with fluency in Spanish enhancing client interactions.
Overview
1
1
Certification
10
10
years of professional experience
Work History
WIC Certifier
Sea Mar Community Health Centers
09.2024 - Current
- Certified WIC participants for King and Pierce County, ensuring compliance with program guidelines.
- Handled the maintenance of WIC charts.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Conducted interviews with a diverse range of clients and families.
- Delivered nutrition education and breastfeeding information to women, infants, and children.
- Confirmed accuracy of family size and income details.
- Maintained accurate, thorough, and timely records of participant benefits and sessions.
- Assessed nutritional needs of pregnant women, infants, children, and adults participating in the WIC program.
Receptionist
Sea Mar Community Health Centers
09.2023 - 09.2024
- Medical/Dental Receptionist.
- Ensured friendly interactions by greeting patients with a smile.
- Handled phone inquiries related to scheduling.
- Managed inquiries related to medications and referrals.
- Verified patient IDs, insurance details, contact numbers, and addresses at check-in.
- Authenticated and uploaded all completed forms into Epic system.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Claims Associate
State Farm
10.2016 - 10.2018
- Collaborated in call-center setting alongside team of associates.
- Handled incoming calls from queue.
- Conducted interviews with both parties involved and used knowledge of laws and state regulations to determine fault or liability.
- Assist clients in setting up repairs to their vehicle, arranging a rental vehicle, or obtaining an estimate for their damages.
- Handled challenging client interactions by employing strong customer service and problem-solving techniques.
Education
Highschool diploma -
Woodrow Wilson highschool
06.2014
Customer service certificate - undefined
tacoma community college
01.2021
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT02.2027
Skills
- Claims processing
- Customer service
- Attention to detail
- Effective Problem Resolution
- Composure under pressure
- Excellent research skills
- Bilingual Communication
- Eligibility Assessment
- Teamwork and collaboration
- Client Assessment
- Great team player
- Optimistic Mindset
Certification
Customer Service Certificate
Languages
Spanish: Native/ Bilingual
Timeline
WIC Certifier
Sea Mar Community Health Centers
09.2024 - Current
Receptionist
Sea Mar Community Health Centers
09.2023 - 09.2024
Claims Associate
State Farm
10.2016 - 10.2018
Customer service certificate - undefined
tacoma community college
Highschool diploma -
Woodrow Wilson highschool
Bachelor of Science - Human Resources Management
Western Governors University