Detail-oriented hospitality professional known for creating inviting environments and exceptional guest experiences. Proven track record in managing events and streamlining operations to enhance service delivery and foster customer loyalty.
Overview
10
10
years of professional experience
Work History
Bartender
Lazydog
Garland
07.2024 - Current
Guided guests with menu selections and drink recommendations to elevate overall satisfaction.
Engaged customers to foster a welcoming atmosphere and encourage repeat visits.
Maintained cleanliness and organization of bar area to create inviting atmosphere for guests.
Adhered to safety and sanitation guidelines for food handling to ensure compliance.
Contributed to weekly team meetings to align on goals and strategies set by management.
Server
Electric Shuffle
Dallas
04.2022 - 06.2024
Provided exceptional customer service in a fast-paced dining environment.
Streamlined food and beverage order management during high-volume shifts to enhance service speed.
Collaborated with restaurant staff to optimize operations and create a seamless dining experience.
Trained new servers on menu items and service protocols to improve team performance and customer satisfaction.
Followed health safety guidelines when preparing and serving food products.
Sales Representative
Movado
Allen
08.2020 - 05.2023
Demonstrated product knowledge to educate customers on luxury watch features.
Developed strong customer relationships through effective communication and service.
Participated in sales training sessions to improve selling techniques and strategies.
Assisted in visual merchandising to enhance store displays and promotions.
Managed inventory levels to ensure product availability and timely restocking.
Front of House Manager
Bowl and Barrel
Dallas
02.2020 - 04.2022
Managed daily operations and staff scheduling for a busy entertainment venue.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Oversaw customer service training to enhance guest experiences and satisfaction.
Coordinated events and parties, ensuring seamless execution and guest engagement.
Collaborated with kitchen staff to align menu offerings with guest preferences.
Shift Leader
CVS Pharmacy
Allen
01.2017 - 01.2020
Supervised team members during shifts to ensure efficient operations.
Delegated tasks to employees and monitored activities and task completion.
Trained new employees on company policies and customer service standards.
Resolved customer complaints promptly and professionally.
Maintained cleanliness and organization throughout the pharmacy environment.