Loren Jones
Las Vegas,NV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position that ranges in challenges. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Guest Service Ambassador
Phoenician Resort
08.2022 - 07.2023
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Barista Shift Lead
Perks Coffee Shop
10.2021 - 09.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Childcare Provider
Christ Lutheran Child Development Center
02.2019 - 08.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
Associate Of Arts And Sciences - Art History, Criticism, And Conservation
Arizona State University
Tempe, AZ05.2020
Skills
- Customer Service
- Information Protection
- Data Entry
- Guest Relations
- Natural Leadership
- Customer Needs Assessments
- Creative Solutions
- Service Quality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Guest Service Ambassador
Phoenician Resort
08.2022 - 07.2023
Barista Shift Lead
Perks Coffee Shop
10.2021 - 09.2022
Childcare Provider
Christ Lutheran Child Development Center
02.2019 - 08.2021
Associate Of Arts And Sciences - Art History, Criticism, And Conservation
Arizona State University
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