Loren Taylor
Blacklick,OH
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
16
16
years of professional experience
Work History
Technical Support Specialist
Breezeline
11.2022 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
Technical Support Specialist
Spectrum
06.2021 - 09.2022
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Recorded and maintained relevant notes for each client and work order.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
Merchandise Processor
Mast Global Logistics
07.2017 - 01.2020
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Picked orders, packed boxes and prepared shipments.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Inspected items to check quality and accuracy against specifications.
Customer Support Specialist
At Home
09.2014 - 07.2017
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported management by overseeing scheduling along with various other tasks.
- Facilitated skill development for effective job performance.
Assistant Manager
Famous Footwear
07.2008 - 09.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor's Degree - Digital Audiences
Arizona State University
Tempe, AZAssociates Of Science -
Central Ohio Technical College
Newark, OH05.2017
Associates -
Columbus State Community College
Columbus, OHSkills
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
- Customer support
- Account management
- Hardware upgrades
- Telecommunications
Timeline
Technical Support Specialist
Breezeline
11.2022 - Current
Technical Support Specialist
Spectrum
06.2021 - 09.2022
Merchandise Processor
Mast Global Logistics
07.2017 - 01.2020
Customer Support Specialist
At Home
09.2014 - 07.2017
Assistant Manager
Famous Footwear
07.2008 - 09.2013
Bachelor's Degree - Digital Audiences
Arizona State University
Associates Of Science -
Central Ohio Technical College
Associates -
Columbus State Community College
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