Loren Martin

• Delivered food to guests in a timely manner while following safety protocols.
• Delivered food promptly to tables ensuring customer satisfaction.
• Communicated effectively with kitchen staff to coordinate orders.
• Ensured that all orders were correct before leaving the kitchen area.
• Ensured accurate presentation of dishes before serving to customers.
• Collaborated with team members to streamline food delivery processes.
• Assisted servers by restocking supplies and maintaining cleanliness.
• Maintained cleanliness of work areas to ensure a safe environment.
• Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.

• Ensured cleanliness of vehicle interior and exterior for enhanced passenger satisfaction.
• Resolved customer issues promptly and professionally, ensuring a positive experience.
• Created a comfortable environment for passengers through temperature control and maintained bus interior cleanliness.
• Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
• Addressed customer issues promptly and professionally, contributing to overall positive passenger experiences.
• Followed safety regulations and state laws governing vehicle operation.

• Identified potential new customers by researching industry trends and analyzing competitors.
• Negotiated contracts with clients to ensure profitable outcomes for the company.
• Assisted customers with inquiries to enhance overall satisfaction.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Developed marketing materials, including brochures and presentations, to effectively showcase products and services.
• Cultivated relationships with key decision makers through regular client visits and strategic follow-up.
• Reduced process lags by training employees on best practices and protocols.
• Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.

• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Provided training sessions for new employees on standard operating procedures. to perform duties.
• Verified guest satisfaction with meals and recommended additional items, contributing to increased restaurant sales.
• Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
• Managed opening and closing duties to facilitate restaurant operations.
• Enforced health regulations concerning food handling, storage, sanitation practices.
• Trained new employees to perform duties.
• Managed bar area, designed cocktail menu, handled inventory, ensured regulatory compliance, and fostered customer relationships.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Attended meetings to learn and share information and find ways to enhance customer dining experience.
• Trained bar staff on precision pouring and waste reduction techniques to optimize liquor usage.
• Trained new bartenders on drink preparation and upselling techniques.

Assisted associates in job searches by providing available opportunities and resources. Answered payroll inquiries, updated profiles with skills, and entered W-4 and payment request forms into the database. Executing all sales goals while providing customers any new app updates for payroll system method. Managed appointments, meetings, and events to ensure smooth office operations. Able to independently organize resources to smoothly meet routine needs and complete special projects. Skilled communicator and problem-solver with the adaptability to handle changing demands.

• Managed recruitment process for temporary staffing needs across various industries.
• Developed and maintained relationships with clients to understand staffing requirements.
• Coordinated onboarding processes for new hires, ensuring compliance with company policies.

Highly skilled in obtaining a happy environment where all staff are meeting corporate standard, proven ability to effectively handle and multi-task levels of responsibility with minimal directions from supervisors while supervising personnel, providing team leadership, motivation and development. Logging all back office requirements for incidents/sales/time changes/scheduling/daily temperatures/inventory and district emails all while keeping labor costs down to a minimum.

Addressed shortfalls in food quality, presentation, and overall service immediately.

-Trained staff in server expertise, POS system friendly according to changes, food handlers certified.

-Tastefully handling any customers' feedback, concerns or suggestions.

Completed daily procedure checklist and communicated changes to servers and kitchen staff. Answered phone calls, directed internal and external communications, coordinated appointments. Attended all customers in a timely manner while meeting all standards to owner's expectations. Provided menu critique changes while presenting delightful entrees.

Executed sanitation tasks alongside cooks, servers, and bussers to maintain a clean environment.

Executed all sanitizing duties alongside cooks, servers, and bussers to ensure hygiene compliance.

-Built an exceptional record of reliability for over 8 years working nights and all weekends.

Created marketing materials to promote business deals, processed credit card invoices, and managed P.O.S data entry. Closed business daily by accurately counting sales revenue.

**Recognition Plaque Award for THE SUN newspaper for exceptional guest service and prices.