Loren Pogue
San Benito
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Diesel Technician
Trancasa
Pharr, TX
01.2020 - Current
- Pharr Diagnosed and repaired diesel engines using advanced diagnostic tools and equipment.
- Performed routine maintenance on heavy-duty vehicles to ensure optimal performance and safety standards.
- Collaborated with team members to troubleshoot complex mechanical issues efficiently.
- Conducted inspections of fuel systems, brakes, and electrical components for compliance with regulations.
- Educate (drivers) customers about the issues and provide feedback , set deadline for truck to be ready.
- Provide customer service satisfaction
Customer Service Representative
Echostar
Harlingen, TX
05.2008 - 01.2010
- Led initiatives to reduce response times, improving overall service efficiency and client relationship management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
A.C.T
Harlingen, TX
03.2006 - 05.2008
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Associate of Science - Diesel Technology
South Texas College
McAllen, TX12-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Scheduling
- Call management
- Product knowledge
- Team development
- Technical support
- Customer education
Timeline
Diesel Technician
Trancasa
01.2020 - Current
Customer Service Representative
Echostar
05.2008 - 01.2010
Customer Service Representative
A.C.T
03.2006 - 05.2008
Associate of Science - Diesel Technology
South Texas College