Summary
Overview
Work History
Education
Skills
Timeline
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Loren Vasquez

Eagle Pass

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Excellent on maintaining calm and professional demeanor in high-pressure situations. Proficient in image processing software, ensuring precise license plate verification while maintaining a high standard of quality in fast-paced environments.

Professional with strong background in beverage service, offering expertise in customer engagement and efficient order management. Adaptability and ensuring high-quality service under varying demands. Skilled in multitasking, maintaining cleanliness, and providing welcoming environment. Reliable team player focused on delivering exceptional guest experiences.

Overview

10
10
years of professional experience

Work History

Image Review

Global Agility Solutions
12.2024 - 01.2025
  • Accurately processing and verifying license plate images to ensure accuracy for pay-by-plate invoicing and account posting.
  • Identifying license plate numbers, state codes, plate types, and vehicle types.
  • Using image processing software to review, verify, and reject images.
  • Proficient in data entry, ensuring quick and efficient inputting the license plate number, plate type, and the jurisdiction on each image to the data base.


Call Center Representative

Global Agility Solutions
05.2023 - 07.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Beverage Server

Kickapoo Lucky Eagle Casino
09.2017 - 06.2019
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Monitored and Maintained compliance with safe service and other related policies governing beverages and related property services.


EVS Housekeeper

Kickapoo Lucky Eagle Casino
04.2016 - 02.2017
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in common areas.
  • Ensured cleanliness and sanitation of bathroom and common areas including scrubbing, mopping, and dusting.
  • Removed trash from grounds, office areas and surrounding areas daily.
  • Kept spaces clean and orderly using wheeled carts that cleaning carried cleaning supplies and any other items needed.


Caregiver

APC Agency
02.2015 - 09.2015
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Education

No Degree - Psychology

Colorado Technical University
Colorado Springs, CO

Skills

  • Customer service
  • Problem-solving skills
  • Decision reviewing capabilities
  • Fast Learner
  • Team player mentality
  • Call control skills
  • Computer skills
  • Payment processing
  • Responsible alcohol service
  • Efficient multitasking
  • Maintenance tasks
  • Adaptable and flexible

Timeline

Image Review

Global Agility Solutions
12.2024 - 01.2025

Call Center Representative

Global Agility Solutions
05.2023 - 07.2024

Beverage Server

Kickapoo Lucky Eagle Casino
09.2017 - 06.2019

EVS Housekeeper

Kickapoo Lucky Eagle Casino
04.2016 - 02.2017

Caregiver

APC Agency
02.2015 - 09.2015

No Degree - Psychology

Colorado Technical University
Loren Vasquez