Lorena Ahumada
Conroe
Summary
Experienced Customer Service Specialist and Accounts Receivable Lead Specialist skilled in resolving diverse customer issues with professionalism and effective problem-solving. Demonstrates a strong work ethic and attention to detail, ensuring timely completion of objectives with sound judgment and decision-making.
Overview
23
23
years of professional experience
Work History
Paraprofessional Substitute
Conroe ISD
Conroe
03.2026 - Current
- Assisted teachers in classroom management and student engagement activities.
- Supported individual students with special needs during instructional time.
- Collaborated with teachers to create a positive learning environment for all students.
School Operations Administrator
Stride K12
Lewisville
11.2021 - Current
- Managed 504, IEP, SPED, and ESL paperwork for new K12 student enrollments.
- Requested and organized student files to support efficient record-keeping.
- Conducted audits of student records to ensure compliance with educational standards.
- Assisted with student testing to facilitate accurate assessment and placement.
Accounts Receivables Manager
AT&T
Commerce
11.2008 - 10.2019
- Resolved product/policy issues and shared benefits of products to clients.
- Maintained up to date knowledge of company policies regarding payments and procedures.
- Cross trained and provided back up for other Managers and Account Receivable Leads.
- Provided accurate and appropriate information in response to customer complaints.
- Provided a high level of product and leadership support to representatives and clients.
- Made reasonable procedure expectations to accommodate and retain clients providing a positive win for both client and company.
- Developed highly empathetic client relationships and earned a reputation for exceeding goals.
Accounts Receivable
AT&T
Commerce
08.2003 - 11.2008
- Successfully secured revenue recovery.
- Renegotiated payment terms with clients.
- Researched and resolved billing and invoice problems.
- Calculated figures as such payment plans, discounts and credits.
- Reduced churn by providing excellent customer service.
Education
Associate of Arts - Business Management
Chaffey College
Rancho Cucamonga, CA05-2003
Skills
- Classroom management
- Student engagement
- Bilingual
- Data collection
- Data entry
- Confidentiality
- Organization
- Problem Solving
- Professionalism
Timeline
Paraprofessional Substitute
Conroe ISD
03.2026 - Current
School Operations Administrator
Stride K12
11.2021 - Current
Accounts Receivables Manager
AT&T
11.2008 - 10.2019
Accounts Receivable
AT&T
08.2003 - 11.2008
Associate of Arts - Business Management
Chaffey College