Lorena Ascencio
'Ewa Beach,HI
Summary
Dedicated and dependable customer service professional with extensive experience in assisting customers, solving problems, and thriving in fast-paced environments. Recognized for strong communication and organizational skills, coupled with a commitment to delivering outstanding service. Eager to enhance retail operations by creating positive customer experiences and supporting team dynamics. Detail-oriented with a great work ethic and exceptional time management abilities, ready to boost efficiency and client satisfaction in a dynamic setting.
Overview
19
19
years of professional experience
Work History
Personal Assistant
JCR Services
Villa Park, CA
07.2020 - Current
- Managed Multi tasking daily priorities in a fast paced environment .
- Delivered exceptional customer focused services to clients and family.
- Coordinated schedules and resolved changing priorities efficiently
- Maintained organization and attention to detail.
- Built positive relationships through excellent communication.
- Supervised daily activities, ensuring safety and well-being of children in home environment.
- Developed engaging educational activities to promote cognitive and social development for children.
- Coordinated schedules, including playdates and appointments, optimizing time management for family.
- Implemented routines for meals, naps, and playtime, fostering consistency and structure.
Human Services Worker
Goodwill Inc
Santa Ana, CA
11.2017 - 02.2020
- Assisted diverse clients with professionalism and empathy.
- Resolved questions and concerns efficiently.
- Collaborated with team members to achieve services goals .
- Maintained accurate records and documentation.
- Trained new employees
- Facilitated client access to essential services, ensuring comprehensive support and resource utilization.
- Developed individualized service plans, aligning client needs with available community resources.
- Trained and mentored junior staff on best practices in client engagement and service delivery.
- Coordinated outreach programs, enhancing community awareness of available human services.
- Conducted assessments to evaluate client eligibility for support programs, ensuring accurate documentation.
- Collaborated with multidisciplinary teams to address complex client needs and improve service outcomes.
- Advocated for clients' rights, providing guidance on navigating social service systems effectively.
Paraprofessional Counselor
Gateways Hospital and Mental Health Center
Los Angeles, CA
11.2009 - 02.2017
- Mentored new paraprofessionals, providing guidance on best practices and effective student engagement strategies.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
- Listened to clients' concerns and provided encouragement and support.
Front Desk Dental Assistant
Akshar Dental
La Habra, CA
03.2007 - 10.2009
- Welcomed patients and provided excellent customer services
- Answered phones and scheduled appointments
- Maintained accurate records.
- Managed multiple tasks during busy periods.
- Helped create a positive customer experience.
- Prepared treatment rooms, ensuring cleanliness and organization for efficient patient care.
- Assisted dentists during procedures, providing necessary instruments and support to enhance workflow.
- Educated patients on oral hygiene practices, contributing to improved patient compliance and satisfaction.
- Managed patient records using dental software, maintaining accuracy and confidentiality of sensitive information.
- Coordinated appointment schedules, optimizing clinic flow and maximizing patient throughput.
- Implemented infection control protocols to ensure safety standards were consistently met in the practice.
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Efficiently managed multi-line phone system directing calls appropriately.
- Streamlined appointment scheduling processes for improved office efficiency and reduced wait times.
- Managed patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Provided exceptional customer service to patients, addressing inquiries and concerns with empathy and professionalism.
Education
Business Administration Certificate - Administrative Assistance
North Orange County Community College District
Anaheim, CA01-2007
Skills
- Strong work ethic
- Customer Service
- Team Work
- Merchandising
- Communication
- Organization
- Problem Solving
- Inventory/Stocking
- Multitasking and organization
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Assistant
JCR Services
07.2020 - Current
Human Services Worker
Goodwill Inc
11.2017 - 02.2020
Paraprofessional Counselor
Gateways Hospital and Mental Health Center
11.2009 - 02.2017
Front Desk Dental Assistant
Akshar Dental
03.2007 - 10.2009
Business Administration Certificate - Administrative Assistance
North Orange County Community College District