Lorena Avila
San Antonio,Tx
Summary
Organized, professional and passionate legal assistant with strong administrative and people skills who is prepared to show initiative and commitment to the company's goals and serving our community. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Legal Caseworker
American Gateways
08.2016 - 01.2024
- Conducted services under LOP at three detention centers, supported respondents in advocating for release, worked with trauma informed legal services, assisted with pro se applications, and provided support in removal proceedings.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Legal Assistant
Law Office of Garcia & Ramirez
01.2015 - 08.2016
- Provided clients with information on immigration benefits, assisted in processing forms and applications, and coordinated between clients and attorney.
Legal Assistant
Law Office of Teresa Coles-Davila
03.2013 - 06.2013
- Prepared immigration family applications, managed court calendar, drafted motions, and maintained client files.
Customer Advocate
Speedy Cash
10.2012 - 03.2013
- Maintained cash handling procedures, processed loans and transactions, and balanced drawer daily.
Legal/ Administrative Assistant
Law Office of Allison Ramos
02.2012 - 08.2012
- Received and greeted customers, completed intakes, translated documents, and managed client appointments.
Legal Assistant/Secretary
Law Office of Teresa Coles-Davila
02.2008 - 07.2011
- Completed intakes, drafted immigration forms, maintained client files, and provided translation and interpretation.
Secretary
Law Office of Antonio Reyes-Vidal
01.2007 - 01.2008
- Assisted and screened new clients, maintained office supplies, and managed correspondence.
Cashier
La Fiesta Grocery Store
09.2003 - 12.2005
- Processed sales, managed payments, and maintained checkout areas.
Education
Notary -
American Association of Notaries
General Office Certificate -
Career Point Institute
High School Diploma -
Thomas Jefferson High School
Skills
- Excellent verbal/written English and Spanish
- Able to work effectively in a team environment
- Ability to manage individual workflow
- Customer service oriented
- Effective communication and interpersonal skills
- Commitment to supporting vulnerable immigrant populations
- Case information confidentiality
- Client Advocacy
- Highly effective communication
- Client interaction
- Assessment skills
- Records Management
- Ethical Practice
- Professional boundaries
- Client Engagement
- Self-awareness
- Proficient in Microsoft, goggle, excel sheets
- Family engagement
- Problem-Solving
- Multitasking
- Client Education
- Emergency response training
- Family reunification specialist
- Attention to Detail
- Reliability
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Legal Caseworker
American Gateways
08.2016 - 01.2024
Legal Assistant
Law Office of Garcia & Ramirez
01.2015 - 08.2016
Legal Assistant
Law Office of Teresa Coles-Davila
03.2013 - 06.2013
Customer Advocate
Speedy Cash
10.2012 - 03.2013
Legal/ Administrative Assistant
Law Office of Allison Ramos
02.2012 - 08.2012
Legal Assistant/Secretary
Law Office of Teresa Coles-Davila
02.2008 - 07.2011
Secretary
Law Office of Antonio Reyes-Vidal
01.2007 - 01.2008
Cashier
La Fiesta Grocery Store
09.2003 - 12.2005
Notary -
American Association of Notaries
General Office Certificate -
Career Point Institute
High School Diploma -
Thomas Jefferson High School
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