LORENA BETANCUR
West New York,USA
Summary
Dynamic Administrative Manager with a proven track record at Progressive Auto Insurance, excelling in staff management and regulatory compliance. Adept at organization and multitasking, I empower teams to enhance performance and achieve operational excellence. Proficient in Microsoft Tools, I drive efficiency and foster a culture of accountability. Define specific, relevant, achievable, measurable and time-bound goals for team members to understand their roles and responsibilities. Proven experience as an administrative assistant, executive assistant, or similar role. More than 20 years of experience.
Overview
15
15
years of professional experience
Work History
Tax Administrative Assistant
Paola Chinea Income Tax Office Accounting Firm
West New York, NJ
01.2025 - 01.2026
- Tax season
- Prepared and filed payroll tax returns and sales tax returns.
- Used company software to record client data and maintain organized files.
- Located requested information for different topics by conducting physical or digital searches.
- Proficiency with Microsoft Office, Google Workspace, and collaboration tools such as Tax File, Proseries, QB (QuickBooks), Zoom, or Teams.
Operations Manager
Premier Rider Service
Bensalem, Pennsylvania
03.2023 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Administrative Manager
Progressive Auto Insurance
Philadelphia, PA
03.2019 - 03.2023
- Policy administration, claims processing, underwriting support, regulatory compliance, finance and accounting, customer service support, and legal compliance.
- Streamlined office operations, enhancing workflow efficiency and reducing response times.
- Managed scheduling and resource allocation to optimize team productivity and project timelines.
- Implemented process improvements that increased accuracy in document management systems and reporting tools.
- Oversaw budget planning and financial reporting, ensuring alignment with organizational goals and compliance standards.
- Coordinated performance reviews, providing constructive feedback to support employee development and retention strategies.
Administrative Services Manager
Suramericana De Seguros
Santiago De Chile, Chile
08.2014 - 09.2018
- Office support services specialized in the area such as recordkeeping or mail distribution.
- Direct all support services and administrative services and facilities managers plan, direct, and coordinate activities that help an organization run efficiently.
- Support onboarding and training documentation for new team members.
- Collaborate with different departments to facilitate communication and workflow.
Labor Technician
Avianca Airlines
Medellín, Colombia
02.2011 - 04.2014
- Checking passenger's tickets and passports against the passenger list using computerized systems.
- Asking security questions, allocating seats and giving out boarding cards and luggage labels.
- Changes on theirs itinerary, given fines for those changes.
- Giving a great presentation at work beating sales targets training for and completing for the new team organizing a successful event.
Education
POST-DEGREE CERTIFICATE - ELECTRONIC ENGINEERING
S.E.N.A
Tuluá, Valle del Cauca01-2010
MASTER OF TECHNOLOGY - COMPUTER INFORMATION SYSTEMS
S.E.N.A
Tuluá02-2008
BACHELOR OF ENGINEERING - INDUSTRIAL ENGINEERING
Universidad Central Del Valle Del Cauca
Tuluá02-2008
Skills
- Excellent organizational and time management skills
- Office/time Management
- Staff Management
- Communication and problem-solving
- Leadership
- Proficiency with Microsoft Tools including Microsoft 365 apps, PowerToys, OneDrive, SharePoint, Teams, Forms, and AI-powered solutions like Copilot, Office Suite, Google Workspace
- Proven experience as an administrative assistant, executive or similar, preferably in a remote setting
- Invoice processing
- Self-motivated, resourceful, and able to work independently with minimal supervision
- Tax compliance expertise
- Organizational growth
- Document preparation
- Ability to multitask and prioritize tasks effectively
LANGUAGE
Spanish Native
English Fluent
Portuguese Conversational
Timeline
Tax Administrative Assistant
Paola Chinea Income Tax Office Accounting Firm
01.2025 - 01.2026
Operations Manager
Premier Rider Service
03.2023 - 07.2024
Administrative Manager
Progressive Auto Insurance
03.2019 - 03.2023
Administrative Services Manager
Suramericana De Seguros
08.2014 - 09.2018
Labor Technician
Avianca Airlines
02.2011 - 04.2014
MASTER OF TECHNOLOGY - COMPUTER INFORMATION SYSTEMS
S.E.N.A
BACHELOR OF ENGINEERING - INDUSTRIAL ENGINEERING
Universidad Central Del Valle Del Cauca
POST-DEGREE CERTIFICATE - ELECTRONIC ENGINEERING
S.E.N.A